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Advanced AI topic clustering in Customer Service Insights 

Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge. In addition to high-quality AI models, it also comes with several advanced capabilities that work together to...

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Turn prospects into engaged customers with intelligent sales and marketing 

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels to...

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Lifecycle Services – September 2019 (Release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (September 2019, release 2) Database backup assets limited to Project Owners and Environment Managers Based on feedback from our customers (that’s you) we have restricted access to the Database backups section of the project asset...

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