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Cloud Perspectives

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Focusing on the customer experience at Customer Contact Week 

As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization. As I see it, customer service managersneed toremember that customer-centricityis aboutdesigning an experiencetailored tothe customeras an individualnot as a case number.In the nonstop flowof...

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SQL Server 2019 community technology preview 3.1 is now available 

Were excited to announce the monthly release of SQL Server 2019 community technology preview (CTP) 3.1. Customers can download this free build, try out features in this release and prior releases, and provide feedback to the engineering team. Your feedback is very helpful in refining features to be the most useful and avoid unintended regressions....

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Microsoft’s new health podcast: The future of healthcare, here today 

In NextGen Health, a new podcast series launching today from Microsoft, we guide you through the future of healthcare through interviews with providers who have already begun to use groundbreaking technologies and Microsoft Healthcare industry experts. The post Microsoft’s new health podcast: The future of healthcare, here today appeared first on Microsoft Industry Blogs....

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Event-driven analytics with Azure Data Lake Storage Gen2 

Most modern-day businesses employ analytics pipelines for real-time and batch processing. A common characteristic of these pipelines is that data arrives at irregular intervals from diverse sources. This adds complexity in terms of having to orchestrate the pipeline such that data gets processed in a timely fashion....

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