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Cloud Perspectives

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Microsoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment periodic maintenance 

On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1 (Develop and Test Single-box) machines. This maintenance will occur during your regional maintenance weekend window (Friday, Saturday, or Sunday). In addition to Microsoft operating system updates, Read...

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Upscale your patient marketing to create personalized experiences 

Patients are doing their best daily to make informed decisions about their healthcare as access to information becomes more readily available. Health organizations have an opportunity to capitalize on this engagement by focusing holistically on the patient journey, looking end-to-end from their care interactions to their experience as a health consumer. As the industry shifts...

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Managing human capital in challenging times 

Attracting, developing and retaining a high performing, engaged and diverse workforce are among the top goals of most human resources professionals. Those objectives also are why Microsoft sponsored a panel of federal government and industry HR executives to exchange best practices for managing human capital in challenging times. That forum has now resulted in a...

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How data, analytics, and insights can improve customer service 

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience...

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Service scheduling in Dynamics 365 for Customer Service 

What is service scheduling? Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc. Imagine the following scenario: Contoso is a premium bicycle brand in Washington state that produces the most sophisticated bikes in the country. They take great care of their customers and have many...

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