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Cloud Perspectives

Changes in Secret Management in Dynamics 365 Business Central 

Were committed to ensuring the security of sensitive information in Business Central, and Azure Key Vault secrets are no exception. As we move farther away from the code customization model toward extensibility, Isolated Storage will give Microsoft and our partners standard processes for storing and handling this information. The post Changes in Secret Management in...

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Build a better bot: know your business and customers 

Increased customer engagement, time savings, cost reduction, and customer satisfaction are factors driving many organizations to deploy customer service bots. And its easy to see why – customer service bots, such as those built on the Dynamics 365 Virtual Agent for Customer Service framework, enable scalable and cost-effective solutions for businesses to fulfill this drive....

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Release Notes for Project Service Automation Update Release 10 

Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important improvements to quality, performance, and usability. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For...

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Customer data platform: Going beyond MDMs and CRMs 

In todays competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With an overload of information and choices available, businesses can no longer survive by simply providing the bare minimum necessary to keep customers from leaving. Instead, they must demonstrate they understand and value their customers and...

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