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Cloud Perspectives

Why personalization is key to surviving today’s retail market 

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop with consistency across every buying channel they use. Read...

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Dynamics 365 Customer Insights release for July 2019 

The Dynamics 365 Customer Insights team is happy to announce the availability of the July release. New features CSP, DAP, and AOBO Export to Azure Blob storage Measures results (preview) Cloud Solution Provider program (CSP), delegated admin privileges (DAP), and admin on behalf of (AOBO) Dynamics 365 Customer Insights is available for partners to resell...

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Voice of the Customer deprecation 

This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps. With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer within Dynamics 365. Moving forward, Forms Pro will provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and...

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Focusing on the customer experience at Customer Contact Week 

As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization. As I see it, customer service managersneed toremember that customer-centricityis aboutdesigning an experiencetailored tothe customeras an individualnot as a case number.In the nonstop flowof...

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