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Cloud Perspectives

Dynamics 365 Customer Insights release for July 2019 

The Dynamics 365 Customer Insights team is happy to announce the availability of the July release. New features CSP, DAP, and AOBO Export to Azure Blob storage Measures results (preview) Cloud Solution Provider program (CSP), delegated admin privileges (DAP), and admin on behalf of (AOBO) Dynamics 365 Customer Insights is available for partners to resell...

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Voice of the Customer deprecation 

This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps. With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer within Dynamics 365. Moving forward, Forms Pro will provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and...

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Focusing on the customer experience at Customer Contact Week 

As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization. As I see it, customer service managersneed toremember that customer-centricityis aboutdesigning an experiencetailored tothe customeras an individualnot as a case number.In the nonstop flowof...

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Lifecycle Services – June 2019 (Release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (June 2019, release 2). Prevent overlapping service requests against the Production environment Under certain conditions, allowing overlap of service requests against the Production environment can prevent rollback support. Specifically, any time a deployable package Read...

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