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Cloud Perspectives

Release Notes for Project Service Automation Update Release 10 

Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important improvements to quality, performance, and usability. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For...

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Customer data platform: Going beyond MDMs and CRMs 

In todays competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With an overload of information and choices available, businesses can no longer survive by simply providing the bare minimum necessary to keep customers from leaving. Instead, they must demonstrate they understand and value their customers and...

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Reusing classic object-based Help on your Dynamics 365 Business Central Help Server 

If you are upgrading customers from Dynamics NAV 2017 or earlier versions to the latest version of Dynamics 365 Business Central, then you probably have an existing Help solution for the customized functionality in their old Dynamics NAV solution. However, Business Central does not support the field-based approach to context-sensitive Help that Dynamics NAV 2017...

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Enhancements and Bug Fixes for Field Service Version 8.8.2.160 

Applies to: Field Service version 8.8.2.160 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. Field Service enhancements Enhancements...

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Announcing availability of Dynamics 365 Customer Service Insights in 42 languages 

Dynamics 365 Customer Service Insights helps customer service managers make better decisions and proactively improve customer satisfaction by providing AI-driven insights. We’ve been working hard to make the service available to as many people as possible, no matter what language they speak or use in their case data. Today, we’re excited to announce that Customer...

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Industry Accelerators: Rapidly deploy solutions specific to your industry 

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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