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Cloud Perspectives

Cryptography Management in Dynamics 365 Business Central 

As we turn code into components in the System Application layer, were putting considerable effort into standardizing how we handle sensitive data. Together with changes in Secret Management, the Cryptography Management module will provide support for safely storing sensitive data. The post Cryptography Management in Dynamics 365 Business Central appeared first on Dynamics 365 Blog....

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September update of Dynamics 365 Remote Assist improves Snapshot feature and protocol activation experience 

Applies to: Dynamics 365 Remote Assist (version 2.05) The Dynamics 365 Remote Assist team is pleased to announce the September 2019 update, which includes an improved Snapshot feature and improved protocol activation experience. Improved Snapshot feature We heard from our customers that the video feed doesn’t always provide enough detail for the remote expert, especially...

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Business Central 2019 Release Wave 2 Preview 

We are pleased to announce the availability of the Dynamics 365 Business Central 2019 release wave 2 preview. The 2019 release wave 2 update for Dynamics 365 Business Central is coming in October. To help you prepare for this update, a preview of the release is available now in sandbox environments. This gives tenant administrators...

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Microsoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment periodic maintenance 

On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1 (Develop and Test Single-box) machines. This maintenance will occur during your regional maintenance weekend window (Friday, Saturday, or Sunday). In addition to Microsoft operating system updates, Read...

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How data, analytics, and insights can improve customer service 

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience...

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Service scheduling in Dynamics 365 for Customer Service 

What is service scheduling? Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc. Imagine the following scenario: Contoso is a premium bicycle brand in Washington state that produces the most sophisticated bikes in the country. They take great care of their customers and have many...

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Latest update of Dynamics 365 Guides adds accessibility improvements, support for additional languages, and more! 

Applies to: Dynamics 365 Guides (app version 104.1908.24001 and solution version 104.1908.0.117) The Dynamics 365 Guides team is pleased to announce the latest update, which includes the following improvements: Accessibility enhancements. The PC application offers better color contrast and support for high-contrast mode for visually-impaired users. Use the keyboard to tab through the user interface...

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Best practices when planning to use customer service bots 

Using best practices when onboarding a customer service bot is critical for the long-term success of your bot. In this blog, Im going to cover some key processes you should consider adopting. These are based on our own learnings from onboarding enterprise customers to customer service bots using the Dynamics 365 Virtual Agent for Customer...

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