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Microsoft Dynamics 365


The power of the Microsoft cloud is helping organizations around the world achieve business transformation. Yesterday’s Q3 company earnings revealed another aspect of the power of the Microsoft cloud in terms of the growth of the business and revenue. And we are pleased with the core role Dynamics CRM Online plays in driving this explosive growth.

The momentum we are experiencing is really a reflection of multiple factors: the increased importance of businesses engaging with their customers; more and more businesses going to cloud-based services; and advancements we have made in our solution that match what businesses want and need. The results speak for themselves. This past quarter (Q3, FY15) Dynamics CRM Online revenue nearly doubled Q3 FY15. In fact, 2 out of every 3 new CRM customers are choosing cloud deployment spurring this phenomenal growth in our online service. 

At the heart of the surge in growth is the value we are delivering to customers. Our ongoing wave of innovation continues in the coming days as we launch Microsoft Social Engagement a significant update that takes our social media monitoring and engagement solution to a whole new level. Early next week we will deliver our Parature update with amazing service capabilities, and early in May we will make available the Spring ’15 release of Dynamics CRM 2015 along with our updated Microsoft Dynamics Marketing solution. With incredible advancements in productivity, mobility, analytics and social, we are changing the game in customer engagement solutions. 

Our customers tell us the reason they are moving to the cloud and trusting Microsoft Dynamics to enrich their customer engagement are the innovative capabilities we offer to drive greater user adoption and productivity in their organizations. They also note technology integration, particularly with other Microsoft cloud and productivity solutions, made their IT teams more effective, delivering faster implementation and quicker time to value. As we continue to redefine the way companies look at productivity, they call out our ability to break silos and make connections between sales, service and marketing systems with applications such as Office 365. And as we continue to deepen our integration with O365, our customers will not only get the enhanced Dynamics CRM app for Outlook, they will also get the ability to seamlessly track customer communications across devices, integrate with Office groups for effective team collaboration and provide immersive Excel editing and rich note-taking ability with OneNote for increased personal productivity. 

This is appealing to businesses of all sizes, particularly large organizations as the base of our paid enterprise seats has more than doubled over the past year. Our momentum is not only driven by customers who are new to deploying CRM.  We have a growing list of businesses who are choosing the benefits of Dynamics CRM over established industry players like Salesforce.com, Oracle and SAP. In fact just this quarter, companies from around the world with tens of thousands of users switched to Dynamics CRM.  We look forward to sharing more about these customers in the coming weeks and how they are using Dynamics CRM to transform their businesses.  

The growing market for powerful, secure business solutions for the cloud, and our ability to meet that demand with new innovations to our CRM product is creating exciting traction in the market and we have even more to offer in the upcoming year. 

For more information on Microsoft Dynamics’s customer engagement solutions, please visit this page, and our recent blog on the Spring ’15 release here.