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Microsoft Dynamics 365


It was a wise man (Ben Franklin, specifically) who said, “without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.  

As a show of this growth and progress, after making our first leaderboard appearance last year in the CRM Magazine Service Leader Awards’ web support category, Microsoft has leapt straight to the top to take the overall winner spot in 2016.

In the customer case management category, Microsoft also earned a Service Leader Award, with Forrester Research senior analyst Ian Jacobs noting Microsoft’s strong focus on usability and its “reputation for a better cost structure than much of the competition” as key reasons for this recognition. Technology Services Industry Association (TSIA) vice president of technology and social research John Ragsdale also shared that “embeddable search, knowledge and social capabilities are putting Microsoft on the short list for more major enterprise deals.” In addition, Microsoft received key call outs for its strong company direction, depth of functionality and the strength and integration of recent acquisitions such as Parature.

The CRM Magazine Service Leader Awards are a top honor in customer service as they are judged by a 15-member analyst panel that includes such industry experts as John Ragsdale, Forrester Research’s Kate Leggett and Ian Jacobs, Brian Manusama of Gartner Research, Esteban Kolsky of ThinkJar, Constellation Research’s Ray Wang, Rebecca Wettemann of Nucleus Research and more. Awards are selected based on a composite score of company revenue, ratings for deployment costs, customer satisfaction, depth of functionality, as well as company direction. This is what our new leader of Dynamics CRM, Jujhar Singh, had to say about this award:

“It’s truly an honor to be recognized once again by these top analysts in the CRM Magazine Service Leader Awards as it is a reflection of the expanded capabilities of our solutions, the momentum we are seeing in the market, and most importantly, the value we are delivering to our customers. This recognition inspires us to even greater progress and innovation in 2016 starting with our upcoming Spring Wave.

“Today, we’re not only delivering rapid technology innovation in CRM, but we’re also helping our customers be more productive and better engage their customers to achieve real, measurable results with solutions that fit their business needs. Their feedback, and these key awards, continue to inspire us to deliver innovation that will empower every person and organization to achieve more.”

This month’s CRM Magazine Service Leaders Award announcement adds to our continuing momentum. Microsoft has started 2016 strong in award wins which already include the CUSTOMER Magazine Product of the Year Award for Microsoft Dynamics CRM 2016, Elite placement in the 2016 CRM Watchlist and top wins in the 2016 Stevie Awards for Sales and Customer Service.

It’s an exciting time in CRM at Microsoft, and with every release, it only keeps getting better and better.

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Click here to read Jujhar Singh’s announcement on Microsoft Dynamics CRM’s Spring 2016 Wave and the exciting new capabilities coming in customer service.


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