On May 23 – 25, the Nation’s Capital plays host to CRM Evolution, accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference run the gamut from digital transformation and data-driven insights and decisions, to the exciting future of CRM and customer service as discussed by top industry analysts including Paul Greenberg, Ian Jacobs, Esteban Kolsky, Kate Leggett, Brian Solis, Ray Wang and more.
Microsoft is pleased to be a platinum sponsor of CRM Evolution. We invite you to join us at the event for Microsoft and our customers’ speaking sessions which begin on Monday, May 23, with Microsoft general manager of customer service solutions Bill Patterson taking a look at the future of customer service, including what Microsoft has in store when it comes to virtual assistants and the Internet of Things.
Then on Tuesday, May 24, Eric McKirdy, 2015 Stevie Award Winner for Customer Service Professional of the Year, discusses the Rodney Dangerfield of customer service – knowledge – which when invested in and used well is the key to empowering agents, serving customers and even saving money. Eric will talk about his and his brand’s efforts to put knowledge to work in delivering more satisfying customer service at scale while saving an estimated $3 million. Because of his success and passion for customer service, Eric has been featured in the Harvard Business Review, Entrepreneur and on ZDNet.
That same afternoon, Microsoft Dynamics CRM General Manager Jujhar Singh sits down with CRM Evolution Chair Paul Greenberg, known as “the godfather of CRM,” in a one on one keynote session discussing the future of customer engagement. Come listen in as the two talk about what will have the greatest impact on customer engagement over the next five years and the near and long-term future for CRM.
And these are just the Microsoft-related sessions of the show! The takeaways from CRM Evolution, Customer Service Experience and SpeechTEK are impressive. Read 20 top takeaways from the 2015 CRM Evolution conference here.
If you’re going to CRM Evolution or the accompanying Customer Service Experience or SpeechTEK conferences, be sure to stop by Microsoft’s booth (#207) at the Customer Solutions Expo where we look forward to talking with you about best practices and continued innovation in customer service and customer engagement.
If you can’t be there in person, be sure to follow the conference conversations on Twitter May 23, 24 and 25 using the hashtags #CRMEvolution and #CustSE, and watch for Microsoft’s Top Takeaways post following the conference.
For Microsoft customers interested in attending CRM Evolution, we invite you to use our sponsor discount which can be found here. We hope to see you there!