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Dynamics 365 Blog

Lifecycle Services – June 2019 (Release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (June 2019, release 2).   Prevent overlapping service requests against the Production environment Under certain conditions, allowing overlap of service requests against the Production environment can prevent rollback support. Specifically, any time a deployable package...

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Essential tools to create a better workplace – Microsoft at SHRM 2019 

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event theme, creating better workplaces, aligns with our focus on creating a modern workplace where people thrive. In recent years, we’ve seen an exponential...

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Retail webinar for June 

The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe. We started with a demo of extensibility enhancements during which the new application programming interface (API) triggers were used with the point of sale (POS). After that, we discussed details of...

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How Microsoft Dynamics 365 for Field Service impacts the bottom line 

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up to a net present value (NPV) of $1.4M and an  ROI of 363 percent. The Microsoft-commissioned Total Economic Impact™ (TEI) is based on...

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Storing Common Data Service activity logs outside of Office 365 

Activity Logging was introduced in Dynamics 365 version 8 and still exists today within Common Data Service. It’s in addition to the existing auditing capability that has been available in Dynamics 365 since CRM 2011. How Activity Logging differs from existing Dynamics 365 auditing Existing audit logging covers enabling and viewing logging for specific entities...

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Automate playbook launch via a business process flow 

In today’s world, the job of salespeople is challenging. They are under more pressure than ever to deliver value to sophisticated customers who have a plethora of information at their disposal. On the flip slide, although customers today may be better informed, with the wealth of information and options available, they are increasingly overwhelmed. They...

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Watch on-demand sessions from Microsoft Business Applications Summit 2019 

The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. Event content is now available on demand in the Dynamics 365 Community, giving you the opportunity to explore 200+ session recordings, download presentations, ask questions, and collaborate with the speakers and experts. Get started by selecting one of...

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