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Microsoft Dynamics 365

What’s New for Dynamics 365 Resource Scheduling Optimization v3.0 Release 

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability of Resource Scheduling Optimization (RSO) v3.0 release which includes maximize preferred resources, best Matching skill level, improved logic of handling conflicted bookings, and user experience improvements to easily re-rank objectives. We’ve added...

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Toyota and thyssenkrupp breaking new ground with mixed reality 

It’s been almost two months since we officially joined the Dynamics 365 family with the general availability of our first two mixed reality business applications: Dynamics 365 Remote Assist and Dynamics 365 Layout. We are thrilled with the response from our partners and customers since our launch. It’s so much fun learning from and hearing...

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LCS (November 2018 – release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the availability of the LCS November 2018, release 2. Start/Stop buttons will not be available during an ongoing servicing operation Starting with this release the Start and Stop button visible on the environment details page for non-Production environments will not be available during an...

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Issues when syncing to BPM using a custom Azure DevOps (VSTS) process template 

When setting up your Azure DevOps (VSTS) project in Lifecycle Services (LCS), if you use an inherited process template with custom fields, you may receive the following warning message: “The selected VSTS project is based on a custom process template. Custom process templates are not supported and may cause errors when synchronizing Business Process Modeler...

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Four essential webinars for sales, marketing, customer service, and finance pros 

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. 3 ways event-driven sales processes will impact the...

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Get started with Dynamics 365 Service Scheduling 

The new scheduling experience in Customer Service Hub is now live. It is powered by Universal Resource Scheduling and provides an efficient way to schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling. If...

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Discover customer and market insights with AI 

Extracting valuable insights from both social and web interactions is notoriously challenging. On paper, it’s a simple process of building a trusted relationship with your customers so that you can improve your reputation and secure a competitive advantage. However, if you’re not using the right tools, it can feel much more complicated than that. Emerging...

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Transform your finance operations and drive innovation with Dynamics 365 

Over the past twenty-five years, there’s been a dramatic shift both in the role that technology plays in most businesses, as well as how it’s managed. While technology spending was once primarily consolidated in the IT department, today’s technology budgets are generally distributed across the entire organization. In fact, an early 2018 IDG survey found...

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