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Dynamics 365 Blog

Release Notes for Field Service Version 7, Update Release 11 

Applies to: Field Service version 7.5.5.48 on Dynamics 365 for Customer Engagement version 9.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  To update to this release, visit the Admin...

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Manual Environment Upgrade At Maximum Capacity 

As the end of year approaches, the Microsoft Dynamics Service Engineering team is reducing available manual-upgrade slots for customer Sandbox and Production environments.  This is to help stabilize environments and the overall service during the holiday season. If upgrading before end of year is an urgent matter for your business, please signup for the Self-service...

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3 myths of the B2B buyer’s journey 

The buyer’s journey map is one of the most powerful tools in a marketer’s kit—and often one of the most misunderstood. When created the right way, sourced from solid insights about buying behavior and motivations, marketers unlock secrets to the steps and decisions that move prospects to customers. When steps in the process are cut...

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