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Microsoft Dynamics 365 Blog

How to ignore travel time when searching for resource availability 

The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. This option allows you to search for a resource within a certain radius, but it does not require the resource to be free for both the entire duration of the requirement AND the time it takes to...

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How to change advanced settings for the Schedule Assistant 

There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant. Options include: Real Time Mode Allow Overlapping (Ignore Proposed Bookings)  (Multiday) Ignore Travel Time Ignore Duration   By default, these are all deselected, except for Ignore Proposed Bookings, which is selected by default. What if you...

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Lifecycle Services – May 2019 (Release 2) Release Notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS May 2019 (Release 2) release. Update tiles improvement The LCS update tile now enables environments that are one version behind the current service update to be able to take hotfixes without having to update to...

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Dynamics 365 & Power Platform timeline for the 2019 release wave 2 

April 2019 marked a significant milestone for Dynamics 365. Our customers are now on the latest in-market version of Dynamics 365 and we’ve modernized how updates are delivered to our users. Today, I want to follow-up with an update on the April ’19 release, as well as reveal the timeline for the 2019 release wave...

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The benefit of bots: Dynamics 365 Virtual Agent for Customer Service overview 

Dynamics 365 Virtual Agent for Customer Service is an exciting new offering that empowers customer support teams to create powerful bots using a guided, no-code graphical interface—without the need for data scientists or developers. Virtual Agent for Customer Service is built on the Microsoft Bot Framework and addresses many of the major issues with bot...

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New! Dynamics 365 Virtual Agent for Customer Service is available for preview 

It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to easily transform customer service through the power of artificial intelligence (AI). Virtual Agent for Customer Service is built...

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Last chance to register for the Microsoft Business Applications Summit 

We can’t wait for the Microsoft Business Applications Summit this year – and it’s almost here! Coming to Atlanta, Georgia June 10 – 11, this is your chance to get hands-on with your favorite tools, get one-on-one time with experts and engineers, and collaborate with our vibrant community of data drivers. Why Attend? Here are the top 10 reasons to join us...

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New Business Central apps in April 2019 

With 48 new apps for Dynamics 365 Business Central listed on AppSource in April, we have reached a new milestone with 300 apps that enrich the functionality of Business Central. The following apps were added in April 2019: Intelligent Cloud Sync for Dynamics NAV 2018 and Dynamics 365 Business Central on-premises by Microsoft Apps for...

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Customer data platform: A key to personalized experiences 

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every...

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