Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement.
Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. The new features and enhancements in this release demonstrate our continued investment in capabilities to power digital transformation, from AI-infused intelligence to breakthrough customer experiences.
Small and mid-sized companies (SMBs) are projected to grow 6-10 percent this year—more than twice as fast as the global GDP (3.4 percent). Successful SMBs are outfitting their sales teams with the skills and smarts to thrive in this fast-paced environment.
This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical.
As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences.
How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model.
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (January 2019, release 1). Delete implementation projects With this release of LCS, we allow users with the organization admin role to delete an implementation project owned by their organization.
2018 was a roller coaster ride for retail as businesses scrambled to adjust to changes that are reshaping the retail landscape. What’s in store for 2019? Our new survey of the state of retail reveals more change is in store, plus opportunities to reinvent operations to be faster, smarter, and nimbler.
Cumulative Update 13 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2018. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below.
Cumulative Update 26 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2017. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Cumulative Update 39 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below.