Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today.
Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance.
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service.
Growing a business is no easy feat. When revenue growth doesn’t meet projections, deducing what’s killing your revenue can be like cracking the case on a Whodunit mystery case. Where should you start searching for the first clues?
While you’re reading this, there are millions of people talking about brands and offering their opinions about your services or products online. Unfortunately, many businesses have opted to pretend that these conversations aren’t happening and guilty of burying their heads in the sand.
Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 for Customer Engagement apps version 9.x.
Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics 365 for Customer Engagement apps version 9.x.
Applies to: Field Service version 8.4.0.338 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for all Field Service updates and related content.
This week at the HIMSS 2019 conference, the healthcare IT community will explore solutions to the most urgent challenges facing modern health. Microsoft will share new innovations to help health organizations navigate the complex technology transformations needed to deliver modern patient experiences that promote successful treatments and well-being.
Windows Server 2019 was released in October 2018 with many new and interesting capabilities. For further information, please take a look at the What’s New information at this location: https://docs.microsoft.com/en-us/windows-server/get-started-19/whats-new-19.
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (February 2019, release 1).
Applies to: Field Service version 7.5.6.97 on Dynamics 365 for Customer Engagement version 9.x  Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for all Field Service updates and related content.