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Self-Enabling Install of the Unified Interface Versions of Field & Project Service
As announced earlier this year, the non-UCI versions of Field Service and Project Service Automation are going end of life. As of July 29th 2019, Microsoft has empowered administrators to enable their existing environments that currently have Field Service (FS) version 7.x and Project Service Automation (PSA) v2.x to upgrade to FS v8.x and PSA -
How to receive message center messages in an email
This blog walks you through the steps to receive Office 365 Message Center Messages in email. What is the Message Center The Message Center is the place to keep track of upcoming features, releases and issues related to Office 365 and Microsoft SaaS offerings such as Dynamics 365, SharePoint, and Microsoft Exchange. It’s where Microsoft -
Conversation intelligence is now available in Dynamics 365 Sales Insights
Today we’re excited to announce the next evolution of Dynamics 365 Sales Insights, making our Sales Insights application generally available. Our vision for Dynamics 365 Sales Insights is to augment every customer interaction, sales activity, and business decision with intelligence. This empowers sellers and managers closest to the problem by leveraging AI as a core -
New Business Central apps in July 2019
Last month, our partners published 22 new Dynamics 365 Business Central apps to enrich and extent its functionality. These were new last month: Advanced Sales Promotion by AP Commerce Keep track and offer sales promotions such as buy one get one free PSA365 Starter for Dynamics 365 Business Central by GAC Business Solutions Enables project -
Dynamics 365 Sales Insights app (with conversation intelligence) generally available
Sales organizations are looking for ways to harness the power of AI and transform their business. Every time sellers interact with customers, data is getting created in various systems and organizations are left seeking ways to generate value from the data assets that are created. Customer conversations are a critical part of the sales cycle, -
Create personalized experiences in Dynamics 365 Virtual Agent for Customer Service with Microsoft Flow
Customer service is one of the top factors that makes or breaks how people feel about your brand. Today’s customers demand immediate and relevant responses to their requests, whether they engage with you by phone, text, or online. That’s one of the reasons why more and more companies are turning to virtual agents to help -
You should stop using the very old Business Central online URLs
Last year we announced a single URL that will get you to your Business Central online. From that date a year ago the shorter, simpler URL to access all your business data has always been https://businesscentral.dynamics.com and we have been redirecting you silently even if you would happen to use the old ones (*.financials). Right -
Dynamics NAV mobile apps updated
This week we have released updated versions of the Dynamics NAV mobile apps for Windows, iOS and Android. Those apps are companion mobile applications that let you connect to your Dynamics NAV environment and work with data while on the go. Today’s update is simply a technical one allowing us to keep Dynamics NAV customers -
New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights
We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality. Map -
Accelerating innovation with Dynamics 365 and the Power Platform
Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about what’s coming in the next year. Just last week, I had the chance to join this year’s Microsoft Inspire with 13,000 of our partners in Las Vegas, and it was an amazing week full of energy -
Preview: Integration between Finance and Operations and Common Data Service – Phase 1
In this digital world, business ecosystems use the Dynamics 365 suite as a whole, meaning that data from customers, operations, and Internet of Things (IoT) devices flows in to one source creating the opportunity for digital feedback loops. To achieve this experience, integration between Dynamics 365 for Finance and Operations and Dynamics 365 for Customer