Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it’s important to serve our customers with platforms and services that empower them to achieve more.
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything.
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels.
Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, it’s also pushing bleeding edge technologies into the mainstream.
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital.
The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies.
To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes.
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education.
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year.
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle.
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform.