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Microsoft Dynamics 365

Dynamics 365 AI for Sales is now available

Today’s buyers are more informed and have higher expectations than ever before. To deliver to these expectations, sales organizations need to adapt, going beyond simple sales force automation to better understand customer needs, engage more effectively, and win more deals. To empower sellers and sales managers to focus on the best opportunities and move relationships...

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Dynamics 365 AI for Customer Service is now available in public preview

Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, giving businesses access to artificial intelligence powered insights on their...

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Dynamics 365 AI for Market Insights public preview is now available

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends. We are excited to announce Dynamics 365 AI for Market Insights is available in public preview in the United States for businesses looking to incorporate both social and web insights about their brands,...

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October 2018 release: customer momentum, new content and announcing 2019 Business Applications Summit

At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. Now it’s your turn. Today we’re introducing new videos that showcase what’s possible and the opportunity to join the...

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Bringing mixed reality and Dynamics 365 together

Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to...

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Bringing our October 2018 release to life at Ignite

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health....

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Microsoft Business Applications Summit – Previewing what’s next

Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

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Helping partners grow business application practices with new investments in their success

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...

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Announcing Microsoft Dynamics 365 Business Central: greater impact with an end-to-end view

In the era of digital transformation, change is the new normal and a dramatic evolution is underway across industries. The most successful businesses are already reaping the rewards by expanding on flexible cloud platforms and meeting customer demands in real-time by collecting comprehensive data, intelligently analyzing results and responding with sophisticated automation software. Later this...

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