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Microsoft Dynamics 365

Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and...

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Transform your finance operations and drive innovation with Dynamics 365

Over the past twenty-five years, there’s been a dramatic shift both in the role that technology plays in most businesses, as well as how it’s managed. While technology spending was once primarily consolidated in the IT department, today’s technology budgets are generally distributed across the entire organization. In fact, an early 2018 IDG survey found...

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Why it’s time to move your on-premises ERP to the cloud

Is your on-premises ERP solution holding back your business? Most likely, according to new research made available in our new eBook on the advantages of cloud-based ERP. More than 60 percent of surveyed companies still rely on an out-of-date ERP solution—at least five years old—which can act as an anchor, impacting profitability by dragging down...

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6 trends that will redefine finance in 2019

It’s a new era. We’re ten years removed from the peak of the financial crisis, a new generation has transformed the workplace, and every business is now a “technology” business. The rules of the game have changed. Organizations that fail to evolve join a graveyard of companies that were out-innovated by young, forward-thinking businesses. And...

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What it takes to be a smart retailer

There have been plenty of stories about the downfall of retail, yet time and again, certain brands rise to the top. One thing these retailers have in common: they use technology and data to make intelligent decisions for their business. The sheer volume of data available—gathered from transactions, social media, opt-in phone tracking and more—can...

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Gain insights to improve Marketing ROI

We are all awash in data and information, yet according to McKinsey, only 10 percent of marketers currently use insights to improve performance. You might argue that you are doing just fine with your marketing without such insights, and as such it really doesn’t matter, but I beg to differ. In this blog, I’ll share...

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Four steps to converting relationships into sales

It wasn’t so long ago that prospects considered sales reps to be the primary source of information about products and services. Due to the rise of artificial intelligence (AI) and other technologies, that’s no longer true.  Today’s potential customers do their homework. They’re nearly 70 percent of the way toward making a buying decision before...

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The 5 new rules of modern hiring

This week at the SHRM18 Annual Conference and Exposition, we will be showcasing how to empower employees in the modern workplace with Microsoft solutions for Human Resources. While I am excited to attend my first SHRM conference and meet with HR leaders from around the globe, I’m invigorated to see the Microsoft 365, Workplace Analytics,...

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Transform talent acquisition and land top talent over competitors

The U.S. unemployment rate is at its lowest in nearly two decades, there’s a shortage of skilled candidates in numerous fields, and job hunters are savvier and more selective about who they’ll work for. After years of having the job market stacked in their favor, talent acquisition leaders and hiring managers now face stiff competition...

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