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Microsoft Dynamics 365

Discover customer and market insights with AI

Extracting valuable insights from both social and web interactions is notoriously challenging. On paper, it’s a simple process of building a trusted relationship with your customers so that you can improve your reputation and secure a competitive advantage. However, if you’re not using the right tools, it can feel much more complicated than that. Emerging...

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Enterprise Asset Management in Dynamics 365 for Finance and Operations

Our goal for Microsoft Dynamics 365 for Finance and Operations is to help organizations digitally transform by bringing together people, data, and processes. To deliver even greater value to our customers, we continue to make significant organic investments in this product. In addition, we look for opportunities to acquire strategic solutions to help accelerate innovation....

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ERP Modernization: One version for all customers

We continuously enhance Microsoft Dynamics 365 with new capabilities to enable global businesses to accelerate their digital transformation. As we add product enhancements and performance improvements at a rapid pace, we’re optimizing the way in which we deliver updates. This helps our customers stay current in a consistent, predictable, and seamless manner. In the April...

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Dynamics 365 for Talent + LinkedIn Recruiter = Hire performance

66 percent of CIOs state they believe there’s a scarcity of talent and it’s approaching “crisis” proportions. With digital transformation changing the nature of how we work, finding people with the skills required to drive business results is becoming even more critical and more challenging. Nothing has a bigger impact on business results than hiring—and...

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ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent

In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365...

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Now available: the 2018 State of Global Customer Service Report

Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service, which is often the face of an organization, is important to their choice of and loyalty to a brand. In fact,...

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October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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Helping partners grow business application practices with new investments in their success

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...

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Announcing availability of Microsoft Dynamics 365 Business Central in Australia and New Zealand

Microsoft Dynamics 365 Business Central offers organizations an all-in-one business management solution for managing finances, operations, sales and customer service, and an opportunity to easily upgrade from their entry-level accounting software and legacy ERP systems. Business Central offers terrific value because it integrates with other Microsoft cloud services including Office 365 and can be customized...

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