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Microsoft Dynamics 365
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Microsoft Forms Pro public preview is now available

Today we launched the public preview of Microsoft Forms Pro, an enterprise survey and analytics solution that allows businesses to easily capture and analyze feedback to improve customer, employee, and product experiences. Microsoft Forms Pro extends the capabilities of the features you know and love from Microsoft Forms in Office 365, and public preview is...

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The essential tools you need to deliver a successful event

Nearly 3 out of 4 people who engage with branded event marketing experiences are more likely to buy the products being promoted, according to the Event Marketing Institute. That’s great news for marketers focusing on experiential marketing campaigns. With the right process and tools, webcasts and in-person events can be one of the best ways...

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People in a meeting looking at Microsoft Dynamics customer insights.

Microsoft Dynamics 365 Customer Insights is now available in public preview

We are pleased to announce that Dynamics 365 Customer Insights is now available for public preview! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data, whether it’s from transactional, observational, or behavioral sources, to gain a single view of customers and derive insights that drive...

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Woman using Dynamics 365 Remote Assist with HoloLens 2.

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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Introducing the Savvy Business Leaders podcast series

Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today. Host Bill Detwiler, Managing Editor of TechRepublic and Tech Pro Research, interviews leading experts to dive into key areas of business transformation, from relationship selling to connected field...

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Customer service chat bot.

Customer service webinar series: Optimizing the customer service agent

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service. Technology can be the catalyst for...

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Five revenue killers and how to defeat them

Growing a business is no easy feat. When revenue growth doesn’t meet projections, deducing what’s killing your revenue can be like cracking the case on a Whodunit mystery case. Where should you start searching for the first clues? A new e-book explores the top five culprits that can derail revenue and stop growth dead in...

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Improve customer relationships with AI driven market insights

While you’re reading this, there are millions of people talking about brands and offering their opinions about your services or products online. Unfortunately, many businesses have opted to pretend that these conversations aren’t happening and guilty of burying their heads in the sand. However, advances in artificial intelligence are now making it much easier to...

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Customer service webinar series: The new age of customer service

Customer service is changing and the revolution is well underway. Customer service is quickly becoming the epicenter for leading customer experience and customer engagement initiatives, focusing on consistently delivering a positive customer experience to continually build engagement. These initiatives are reinventing customer service, helping organizations become more strategic, and adapt to the way customers want...

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Hot HR trend: Reimagining the employee experience (EX) and flow of work

Last month, I had the immense privilege of inviting Josh Bersin to meet with the Dynamics 365 for Talent team to discuss the HR tech market landscape. In his recent blog, Guess Who’s Looking At The HR Tech Market? Microsoft, Josh shared his perspective on his time spent here in Redmond. While he points out...

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