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Microsoft Dynamics 365

Happy 2nd Anniversary to Dynamics 365 for Finance and Operations

On March 21st, James Philip, CVP of Business Applications, shared details of our Spring 2018 release, including version 8.0 of Microsoft Dynamics 365 for Finance and Operations. This release is shipped with many feature-rich updates that you can learn about in our Spring release notes and see in action by viewing the Virtual Launch of...

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JUST ANNOUNCED! Bestselling author Malcolm Gladwell to keynote at Microsoft Business Applications Summit

We’re bringing our BizApps community together for the first-ever Microsoft Business Applications Summit, the place for Dynamics 365, Power BI, Excel, PowerApps and Flow superfans to connect, collaborate and pack in as much learning as possible, July 22-24 in Seattle. Whether you’re a BizApps whiz or one in the making, this all-new conference has something...

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How to turn your field service operations into a profit center

Field service technicians may be the most overlooked marketing and sales resource you’ve got. After all, once you’ve successfully landed the account, who gets more face time with the customer than the tech responsible for installing and maintaining the customer’s solution? That’s why your chances for repeat business and referrals greatly depend on how the...

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More than just emails

Lead nurturing – More than just email blasts

Have you ever signed up for a mailing list thinking it will help you stay up to date on a product or service, only to find the future content to be mostly irrelevant? According to CMO.com, 42 percent of buyers say they get annoyed when their content isn’t personalized. There’s a growing buyer expectations gap...

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Unlock what’s next with Microsoft Business Applications @ Microsoft Build

Microsoft is thrilled to host Build this week in Seattle. Build is the ultimate Microsoft developer event, where the most innovative minds connect to get inspired and code the future. During our Spring launch event, we announced several new features and capabilities to the Business Applications portfolio, including many updates to the Power platform that...

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Building a servitization mindset to transform your field service organization

Servitization is likely a familiar term to many field service organizations as leading companies around the world, from aerospace to oil and gas exploration, move from a traditional product-centric delivery model to a more service-centric one. In a global, commoditized economy, successful companies understand the need to differentiate themselves through service delivery. In fact, according...

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A day in the life: The AI enabled field service organization

Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem. Modern field service organizations need new ways to make sense of available information to enable their people and take early action to address customer needs. Intelligent, predictive systems driven by artificial...

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Moving businesses forward with Microsoft Business Applications in Australia

Today we’re in Melbourne, Australia for our Microsoft Business Forward event where we’re sharing how leading Australian organizations are accelerating their digital transformation together with Microsoft. I’m excited to see how organizations across industries, including healthcare services groups to technology and communications providers to snack food companies, are all building systems of intelligence and digitizing...

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The new business model: Relationship Selling

Relationship selling is all about empowering sellers to drive customer engagement. In the digital age, engagement isn’t just about in-person interactions. It’s about delivering the type of touch a buyer expects, at the time it is expected in the buying process, in the context of what the buyer needs with a measurable impact (conversion, trust,...

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