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Microsoft Dynamics 365
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Microsoft Forms Pro public preview is now available

Today we launched the public preview of Microsoft Forms Pro, an enterprise survey and analytics solution that allows businesses to easily capture and analyze feedback to improve customer, employee, and product experiences. Microsoft Forms Pro extends the capabilities of the features you know and love from Microsoft Forms in Office 365, and public preview is...

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Two essential webinar series for customer service and SMB professionals

Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. This month, we’re featuring a three-part series for customer service pros, and a series that looks into ways small businesses can bridge productivity and business management workstreams. Each webinar averages 15-20 minutes—perfect...

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New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365

Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications. In addition, I had the privilege to unveil new Dynamics 365 AI and mixed reality applications, and new solutions to help businesses unlock deeper insights from data across their organizations. The...

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Four webinars for sales, field service, marketing, and business operations pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. Modernize your sales productivity in hours, not days...

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Customer service webinar series: Optimizing the customer service agent

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. Then there’s the introduction of automation—artificial intelligence (AI), machine learning, chatbots, and self-service. Technology can be the catalyst for...

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Healthcare

Microsoft Business Applications for Healthcare: Empowering teams for exceptional patient experiences

This week at the HIMSS 2019 conference, the healthcare IT community will explore solutions to the most urgent challenges facing modern health. Microsoft will share new innovations to help health organizations navigate the complex technology transformations needed to deliver modern patient experiences that promote successful treatments and well-being. The Microsoft Healthcare team will showcase intelligent...

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Customer service webinar series: The new age of customer service

Customer service is changing and the revolution is well underway. Customer service is quickly becoming the epicenter for leading customer experience and customer engagement initiatives, focusing on consistently delivering a positive customer experience to continually build engagement. These initiatives are reinventing customer service, helping organizations become more strategic, and adapt to the way customers want...

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Customer service webinar series: The evolving role of customer service

How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model. Artificial intelligence, machine learning, chatbots, and self-service are impacting the customer...

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Four essential webinars for sales, marketing, customer service, and finance pros

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. 3 ways event-driven sales processes will impact the...

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Dynamics 365 AI for Customer Service is now available in public preview

Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, giving businesses access to artificial intelligence powered insights on their...

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