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Microsoft Dynamics 365

Need a model for retail’s digital transformation? Follow Hickory Farms’ lead

Few retailers have stood the test of time like Hickory Farms. For generations of families in the U.S. and Canada, including mine, Hickory Farms invokes memories of holiday gift baskets brimming with specialty meats, gourmet cheeses, and festive treats. And no family trip to the mall was complete without a stop at the Hickory Farms...

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What it takes to be a smart retailer

There have been plenty of stories about the downfall of retail, yet time and again, certain brands rise to the top. One thing these retailers have in common: they use technology and data to make intelligent decisions for their business. The sheer volume of data available—gathered from transactions, social media, opt-in phone tracking and more—can...

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Cashier taking an order in cafe

Building Personal Relationships through Technology

Over the last decade, the retail industry has undergone a massive transformation. The proliferation of e-commerce expanded customer choice, the rise of social media changed how people gather product details, and the expansion of smartphones placed an unlimited supply of information at our fingertips. All of this means that customer expectations are changing—rapidly....

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Empowering Intelligent Retailers with Data and Insights

As with other industries today, we believe that business data is at the center of a retail transformation. Organizations that leverage their data to delight consumers, empower employees and optimize operations will be at an advantage in today’s competitive environment....

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