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Microsoft Dynamics 365

Omnichannel in 2019: There’s plenty in store for retail customers

2019 is shaping up to be a big year for the omnichannel retailer. According to the National Retail Federation, retailers saw a 40 percent increase in multichannel shopping in the 2018 holiday season, with social and mobile technologies reigning supreme in the customer shopping experience. It’s no surprise then, that omnichannel was top-of-mind for attendees...

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The innovations and brands reshaping retail experiences in 2019

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...

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Find out what the future of retail looks like at NRF 2019

As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences. In 2018, many brands felt the influence of the digital-native shopper—young, price-conscious, and willing to jump...

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The year ahead: Introducing the 2019 Retail Trends Report

2018 was a roller coaster ride for retail as businesses scrambled to adjust to changes that are reshaping the retail landscape. What’s in store for 2019? Our new survey of the state of retail reveals more change is in store, plus opportunities to reinvent operations to be faster, smarter, and nimbler. The 2019 Retail Trends...

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ERP Modernization: One version for all customers

We continuously enhance Microsoft Dynamics 365 with new capabilities to enable global businesses to accelerate their digital transformation. As we add product enhancements and performance improvements at a rapid pace, we’re optimizing the way in which we deliver updates. This helps our customers stay current in a consistent, predictable, and seamless manner. In the April...

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Need a model for retail’s digital transformation? Follow Hickory Farms’ lead

Few retailers have stood the test of time like Hickory Farms. For generations of families in the U.S. and Canada, including mine, Hickory Farms invokes memories of holiday gift baskets brimming with specialty meats, gourmet cheeses, and festive treats. And no family trip to the mall was complete without a stop at the Hickory Farms...

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What it takes to be a smart retailer

There have been plenty of stories about the downfall of retail, yet time and again, certain brands rise to the top. One thing these retailers have in common: they use technology and data to make intelligent decisions for their business. The sheer volume of data available—gathered from transactions, social media, opt-in phone tracking and more—can...

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Cashier taking an order in cafe

Building Personal Relationships through Technology

Over the last decade, the retail industry has undergone a massive transformation. The proliferation of e-commerce expanded customer choice, the rise of social media changed how people gather product details, and the expansion of smartphones placed an unlimited supply of information at our fingertips. All of this means that customer expectations are changing—rapidly....

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Empowering Intelligent Retailers with Data and Insights

As with other industries today, we believe that business data is at the center of a retail transformation. Organizations that leverage their data to delight consumers, empower employees and optimize operations will be at an advantage in today’s competitive environment....

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