Microsoft Dynamics 365 Blog

2 min read

Omnichannel in 2019: There’s plenty in store for retail customers 

2019 is shaping up to be a big year for the omnichannel retailer. According to the National Retail Federation, retailers saw a 40 percent increase in multichannel shopping in the 2018 holiday season, with social and mobile technologies reigning supreme in the customer shopping experience. It’s no surprise then, that omnichannel was top-of-mind for attendees

3 ways modern sales productivity technologies drive results for high-growth SMBs 

Small and mid-sized companies (SMBs) are projected to grow 6-10 percent this year—more than twice as fast as the global GDP (3.4 percent). Successful SMBs are outfitting their sales teams with the skills and smarts to thrive in this fast-paced environment. From knowing what to do and how to do it fast, sales teams are

4 min read

The innovations and brands reshaping retail experiences in 2019 

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer