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Dynamics 365 Blog

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Team Rubicon: refining the logistics of disaster response 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel. Every minute counts as thousands of volunteers are activated and deployed, with tons of materials moved to the frontline in hours with incredible scale and speed, all coordinated with clockwork precision. It’s all in a day’s work for...Read more
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Sneak peek: Business Applications at Microsoft Inspire 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Every day, partners are integral to helping organizations across the globe transform their business—providing end-to-end, intelligent business applications that help to optimize operations, empower cross-functional teams, and better engage customers. Microsoft Inspire is the annual event where we all join together—the Microsoft team and the global partner community—to identify and create opportunities to drive the...Read more
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2020 release wave 2 plans for Dynamics 365 and Power Platform now available 

  • By Mo OsborneCorporate Vice President and Chief Operating Officer, Business Applications Engineering
Today, we published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our...Read more
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Microsoft acquires Orions Systems to expand Dynamics 365 capabilities 

  • By Muhammad AlamCorporate Vice President, Microsoft Dynamics 365
Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world...Read more
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Retail perspectives, pt. 4: protect your business against fraud 

  • By Kapil TandonCore Product Manager Lead, Dynamics 365 Fraud Protection
As Microsoft continues to support organizations on the front lines of the COVID-19 crisis, a priority is providing customers with the right tools to protect their revenue in this challenging economic environment. Customers and companies alike are increasing their online presence, becoming more vulnerable to fraud. Microsoft itself is one of the top 10 e-commerce...Read more
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How communities stay connected during COVID-19 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
COVID-19 has driven many organizations and individuals to transform how they live and work. Our professional and personal lives have been challenged with remote work and limited in-person interactions as the new standard. As a whole, organizations and their staff understand the value of flattening the curve by each of us doing our part to...Read more
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Retail perspectives, pt. 3: reduce supply chain disruptions 

As retailers navigate the new economic environment and plan their recovery from lockdowns due to COVID-19, they need to re-configure their operations to overcome vulnerabilities in their supply chain network that were exposed by the pandemic. While the scale of disruption we are seeing right now is unprecedented, the challenge itself isn’t new. During the...Read more
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Quick start guide to workforce transformation: helping you respond 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
COVID-19 has upended every level of “business as usual.” Companies are scrambling to meet changing customer needs while figuring out their own remote workflows. In this current climate, there’s demand for new solutions that are innovative, agile, and empathetic to business’ and customer’s unique situations. Microsoft Dynamics 365 was built on a commitment to provide...Read more
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Retail perspectives, pt. 2: rethink customer experiences 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Customer experience is more important now than ever before. The coronavirus pandemic has forced consumers to adopt new habits, reevaluate priorities, and shift consumption. Increasingly, transactions have moved online, and companies are limited to virtual engagement. Buying trends are changing rapidly as consumers face many uncertainties and at the same time expect brands to react...Read more
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Webinar series: stay connected and engaged with customers 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to...Read more
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Dynamics 365 Project Operations preview is now available 

  • By Gurkan SalkGeneral Manager, Dynamics 365 Project Operations
The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involved—from leaders to team members and contractors—can predict, adapt, and rapidly respond to change, all while practicing social...Read more
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Retail perspectives, pt. 1: chart a course to restart and grow 

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting on...Read more
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