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Microsoft Dynamics 365 Blog

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New features personalize customer experiences in Dynamics 365 Customer Voice 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more
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Customize your protection with new features in the Dynamics 365 Fraud Protection preview 

Successful fraud protection relies on a lot of information. The more insights you have into transactions and accounts, the better you will be able to detect suspicious activity. Microsoft Dynamics 365 Fraud Protection uses advanced AI models to bring together diverse sets of information into a single assessment score that indicates the overall risk of...Read more
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Architecting resiliency in supply chains with Microsoft Dynamics 365 

  • By Manoj SwaminathanGeneral Manager, Dynamics 365 Supply Chain Management and Manufacturing
Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. One silver lining is the realization, across industries, that a more agile approach is needed. To stabilize supply chains, whether localized or on a global scale, every organization must architect resiliency into...Read more
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Get real-time digital analytics with Dynamics 365 Customer Insights 

  • By Sheen ZhengProduct Marketing Manager, Microsoft Dynamics 365 Customer Insights
Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As we continue through 2021, the path is still uncharted, but what’s clear is the importance of...Read more
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Discover the latest innovations for Dynamics 365 Business Central 

  • By Mike MortonGeneral Manager, Dynamics 365 Business Central
Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations. Connected means you can bring together your finance, sales, service, and operations teams within a single application to get the insights needed to drive your business forward and be prepared for what’s next....Read more
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Transforming manufacturing operations with Dynamics 365 Remote Assist 

  • By Shona BangProduct Marketing Manager, Dynamics 365 Remote Assist
Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core themes of the industrial value-adding chain—from individual components to the complete smart factory. Join us at...Read more
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Navigating the skills gap with Dynamics 365 Guides 

Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster. Manufacturers, in particular, rely on a highly skilled workforce that must keep up with the pace of technology change. Deloitte and the Manufacturing Institute estimate that up to 2.4 million United States manufacturing jobs could...Read more
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Introducing new capabilities to transform customer service and field service 

  • By Jeff ComstockVice President, Dynamics 365 Customer Service and Field Service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and...Read more
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Highlights of the Dynamics 365 Marketing 2021 release wave 1 

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more
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Intelligence and collaboration converge in Dynamics 365 Sales 

  • By Ray SmithGeneral Manager, Dynamics 365 Sales
Customers are looking for connected business applications to increase productivity and agility. With digital selling, it’s imperative to have a landscape of work tools that orchestrate seamlessly across a seller’s workflow. For the best outcome, solutions must offer automated and integrated workflows, enhanced with prescriptive, yet configurable intelligence. The combination of Microsoft Teams, LinkedIn, and...Read more
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Microsoft Power Platform and Dynamics 365 2021 release launches with hundreds of new capabilities 

Today officially kicks off a six-month wave of hundreds of new capabilities, feature updates, and applications across Microsoft Dynamics 365 and Microsoft Power Platform. Launch event highlights new 2021 release wave 1 capabilities and spotlights how they benefit BNY Mellon, Patagonia, Rockwell Automation, and The Coca-Cola Company....Read more
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4 successful supply chain transformation stories with Dynamics 365 

These four success stories provide insights into how leading companies use a modern, cloud-based, intelligent platform to deliver versatility, scalability, and rapid time to value. They also illustrate how Dynamics 365 Supply Chain Management helps companies operate with a customer first mindset from production to fulfillment....Read more
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