Microsoft Dynamics 365 Blog

Delivering a seamless commerce experience: Unlocking omnichannel retailing with intelligent order management 

5 min read

The momentum of e-commerce continues. In fact, McKinsey & Company has stated that e-commerce shopping has 30 percent higher penetration than pre-COVID-19 pandemic, and that this pandemic has also accelerated e-commerce growth by five years.1 The COVID-19 pandemic certainly explains part of the growth in the demand, but it is not the whole story. Other…Read more

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The future of customer engagement is bright with Microsoft and Nuance 

3 min read

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and…Read more

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The Marketer’s Dilemma: 4 critical questions every marketer should ask 

6 min read

We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers. Disruptions to customer engagement are adding…Read more

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Microsoft Dynamics 365 at Gartner Supply Chain Symposium Xpo™ 2022 

6 min read

Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future. Geopolitical tensions between world superpowers are forcing companies to change how they trade, source, and manufacture goods, so redesigning your supply chain networks or setting up new supply chains to gain…Read more

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Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 

3 min read

This June 6 to 7, 2022, we are excited to attend and exhibit in person at the Gartner CFO & Finance Executive Conference. The conference provides a forum where leading finance professionals gather to network, share best practices, and prepare their teams for an autonomous future. Today’s chief financial officers (CFOs) allocate 80 percent of new investment…Read more

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3 reasons to not delay your migration to Dynamics 365 in the cloud 

4 min read

The “changing technology landscape” has become a common trope when discussing the cloud. I understand why—it helps contextualize the disruption and advancement we’re experiencing. But you know as well as I do, this “change” has happened. The on-premises solutions and infrastructure you built your business on, though once state-of-the-art, are now less adaptable, less useful,…Read more

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Dynamics 365 Business Central now includes a Shopify connector 

2 min read

Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience. The partnership was designed to better connect the easy-to-use e-commerce and merchant experience of Shopify with the comprehensive business management capabilities of Microsoft Dynamics 365 Business Central. Today we are pleased to announce that a new Shopify…Read more

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Microsoft Dynamics 365 at Hannover Messe 2022 

6 min read

We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. The pandemic has been difficult for most manufacturers, and there are still many lingering challenges—yet, manufacturers are intent on digital transformation to drive resilience. There are several emerging trends that we believe are instrumental to…Read more

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3 advantages of composable applications to empower supply chain network innovations 

4 min read

Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the past…Read more

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Dynamics 365 Sales release wave 1: Simplifying the things that matter 

4 min read

Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all. One thing is constant for sellers—time is in short supply. In a day, sellers are managing leads, tracking performance metrics, and collaborating…Read more

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3 ways to turn your field service operation into a revenue-generating machine 

4 min read

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service…Read more

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How to foster customer loyalty through personalized experiences 

5 min read

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continued…Read more

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