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Microsoft Dynamics 365 Blog

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Join Dynamics 365 and Power Platform at Microsoft Ignite 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Don’t miss Microsoft Ignite, an all-digital three-day event kicking off this next Tuesday, March 2 at 8:00 AM Pacific Time! This is your opportunity to get a sneak peek at the future of Microsoft Dynamics 365 and Microsoft Power Platform, connect with experts, and engage with your global community. We’ve packed the line-up with technical...Read more
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Connect with finance leaders at Finance Reimagined—a free digital event 

There’s still time to join today’s free Finance Reimagined virtual CFO summit. Connect with industry icons and peers. Expand your network and get insights from savvy CFOs as they share their perspectives on the impact of COVID-19, how their organizations pivoted in response, and how they plan to transform for the future. As Microsoft CEO...Read more
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4 principles of successful voice of the customer programs 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Understanding your customers starts with gathering their feedback. But a Forrester study found that at the end of 2020, decision making with customer insights was organizations’ biggest challenge with marketing programs....Read more
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Why Simple’s CEO thinks exciting times are ahead in 2021 

As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020—how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what...Read more
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Join Microsoft at Finance Reimagined: response, recovery, and reimagination 

Finance leaders are organizations’ linchpins, and during crises such as the pandemic, they take on enormous responsibilities to steer their businesses through the storm while simultaneously preparing for the future. Some of the actions savvy finance leaders are taking during these uncertain times are to continue to reduce costs, mitigate risks, and accelerate their company’s...Read more
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Top 3 customer data platform trends for 2021 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming. Businesses are charging full steam ahead on digital transformation efforts as their customers have dramatically moved toward online channels. According to a McKinsey Global Survey of executives, organizations across sectors and geographies are likely to report...Read more
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Building customer relationships through relevant and unified personal experiences 

Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technology...Read more
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Why a knowledge base is important in delivering exceptional customer service 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes.” In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all other...Read more
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3 reasons to accelerate your migration journey to Dynamics 365 

Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. Most commonly I’ve heard that changing business software can appear risky, daunting, and expensive, but the customers that have successfully migrated to Dynamics 365 will tell...Read more
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How Dynamics 365 Guides is transforming remote nursing education 

The pandemic has profoundly impacted educators across the world. Video calling technology has enabled millions of classes to continue at a distance but, it has shortcomings when it comes to teaching hands-on skills. This fall, the School of Nursing at the University of Michigan turned to mixed reality and Microsoft Dynamics 365 Guides for an...Read more
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Hitachi Solutions helps Dr. Martens reboot their business 

While the move to e-commerce in the retail industry has been underway for years, the onset of the pandemic last year accelerated the transition as retailers needed to quickly pivot to optimize for online sales in order to adapt. With the help of Microsoft partners, many retail customers around the world were able to make...Read more
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Sales accelerator brings digital scalability within reach 

  • By Jigisha DebSr. Product Marketing Manager, Dynamics 365 Sales
It’s no secret that fully embracing digital sales experiences is increasingly necessary to stay in the sales game. By 2025, this shift will be business as usual. What does this mean for sales organizations? Gartner analysts breaks it down in a recent trend insight report, “The Future of Sales in 2025: Why B2B Sales Needs...Read more
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