Audience type: IT decision maker
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset.
Monitor Copilot responses in Dynamics 365 Customer Service
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management
In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone.
Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management
In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration delves into Dynamics 365 SCM Warehouse Management’s transformative role in enhancing customer return receiving process, showcasing a strategic framework that promises elevated customer experience and operational efficiencies.
Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform
At Microsoft, trust is the foundation of everything we do. As more organizations adopt Copilot in Dynamics 365 and Power Platform, we are committed to helping everyone use AI responsibly.
Introducing timeline highlights powered by generative AI
Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations.
Maximize efficiency with forecasting in Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service volumes and agent demands effectively.
Announcing End of Life for Dynamics 365 Project Service Automation
Today, we are announcing the deprecation of Dynamics 365 Project Service Automation or PSA 3.x.
Discover the Advantages of the Universal Tax Rate API for Simplified Tax Calculations in Microsoft Dynamics 365 Finance and Supply Chain Management applications
The tax calculation functionality of Dynamics 365 offers highly flexible and powerful tax determination and calculation capabilities right out of the box.
Ready to elevate your project management game? Unlock Efficiency and Insight using Copilot for project in Dynamics 365 Project Operations
In today’s fast-paced business landscape, efficient project planning and insightful execution are essential for success.