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Alyssa Short

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There’s nothing I like more than curling up on the couch with a blanket and a good book. The same cannot be said, however, for curling up on the couch with an instruction manual or in-product help. Even though my job as a technical editor makes me understandably biased toward the value of quality documentation,...

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“So … what do you do?” It’s a common question – a great ice-breaker when you’re introduced to someone. When faced with a potentially awkward silence, ask about a person’s occupation, family, or thoughts on the day’s weather. It’s Casual Conversations 101. “So … what do you DO?” This tends to be the follow-up question...

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