Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps?
We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality.
Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. Today, we are excited to share a couple of new features we think you’ll be excited about.
