Angela Chang articles

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Angela Chang
Senior Product Marketing Manager
6 min read

5 customer service trends to watch in 2023 

By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers throughout the pandemic.