Microsoft Dynamics 365 Blog
Ashwini Kumar Dalai headshot

Ashwini Kumar Dalai

Principal Product Manager

Posts

Photo of a salesperson working on a laptop computer.
Photo of a salesperson working on a laptop computer.

Sellers rely on email to reach out to contacts when working on deals. The new email address validation feature in Microsoft Dynamics 365 Sales flags email addresses in your customer relationship management (CRM) system that are in the wrong format or have an expired or fictitious domain. Read more

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Photo of a seller talking with a lead while working from home.
Photo of a seller talking with a lead while working from home.

To be effective, your sales team has to trust that the leads they’re getting are of good quality and that someone else isn’t working on them. If your sellers are calling leads that are assigned to another salesperson—or that aren’t real—they’re wasting time. Read more

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A person sitting at a desk using headset.
A person sitting at a desk using headset.

When sellers follow a predefined set of activities from day to day, they will usually be more productive. These best practices, or sequences, guide sellers. Dynamics 365 Sales Premium recently announced a preview of the reporting capability for sequences. Read more

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