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Balaji Balasubramanian avatar

Balaji Balasubramanian

General Manager, Dynamics 365 Commerce

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Dynamics 365 Commerce unifies back office, in store, and call center experiences
Dynamics 365 Commerce unifies back office, in store, and call center experiences
Today we’re announcing the official release of Dynamics 365 Commerce, an evolution of Dynamics 365 Retail that is generally available today across the globe. Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and call center experiences, as well as introduces new e-commerce functionality to support seamless customer shopping experiences across physical...Read more
Female first line worker in commercial retail store providing customer support for male shopper. They are standing at a PoS counter in home furnishings showroom, looking at an HP laptop on the counter (screen shows online product ad for bed sheet set). Internet of things photography.
Female first line worker in commercial retail store providing customer support for male shopper. They are standing at a PoS counter in home furnishings showroom, looking at an HP laptop on the counter (screen shows online product ad for bed sheet set). Internet of things photography.
The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping needs. This is, however, not the case. According to a report by the National Retail Federation, retail...Read more
Two associates in retail.
Two associates in retail.
Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online...Read more
We know that applications and services can sometimes change at a fast rate, and that it can be hard for consumers to keep abreast of all the latest changes. To help you stay current, the Microsoft Dynamics 365 for Retail product team conducts a monthly webinar on the first Thursday of every month, providing information...Read more
As with other industries today, we believe that business data is at the center of a retail transformation. Organizations that leverage their data to delight consumers, empower employees and optimize operations will be at an advantage in today’s competitive environment....Read more