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Professional Headshot of Brock Brames smiling at a camera

Brock Brames

Product Marketing Manager, Microsoft Dynamics 365 Customer Voice

Male business professional at breakfast on a Dell device running Microsoft Excel
Male business professional at breakfast on a Dell device running Microsoft Excel

It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
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Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office
Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,...Read more
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