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Professional Headshot of Brock Brames smiling at a camera

Brock Brames

Product Marketing Manager, Microsoft Dynamics 365 Customer Voice

Female call center employee standing at cubicle desk, using desktop computer. Two monitors shown (one with Windows 7 log in screen visible) and a phone on desk. There are several other cubicles in the call center office.
Female call center employee standing at cubicle desk, using desktop computer. Two monitors shown (one with Windows 7 log in screen visible) and a phone on desk. There are several other cubicles in the call center office.

Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer engagement tools. Perhaps most important is customer service scenarios, where businesses must act on customer feedback...Read more
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Young adult student inside home gaming. Back to school. Dell G7
Young adult student inside home gaming. Back to school. Dell G7

In today’s digital landscape, sellers face new changes at a rapid pace, making it more important than ever to be equipped with the right information when connecting with customers. The sales journey is like a game of strategy—you have to carefully deliver the right details at the right time in order to successfully provide great...Read more
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Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.
Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more
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A man sitting on a couch writing in a notebook
A man sitting on a couch writing in a notebook

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. That’s why Microsoft Dynamics 365 Customer Insights customers are automatically entitled to Microsoft Dynamics 365 Customer Voice so organizations can build a unified view of customers by combing direct survey feedback...Read more
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Adult male in home office environment using Microsoft OneNote at a desk with a black Microsoft Surface Pro 7 in studio mode.
Adult male in home office environment using Microsoft OneNote at a desk with a black Microsoft Surface Pro 7 in studio mode.

As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. The traditional approach of analyzing one piece of purchase data or one simple survey is insufficient for businesses looking to make an impact on the bottom line. With...Read more
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graphical user interface of Dynamics 365 customer voice
graphical user interface of Dynamics 365 customer voice

As companies navigate an environment of rapid change, raised safety standards, and a new digital world, transformative approaches are needed to successfully maintain a healthy, thriving business. That’s why Microsoft Dynamics 365 Customer Voice has bridged the gap between collecting feedback and building informed responses. Employee safety is paramount to sustaining business in our current...Read more
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Male business professional at breakfast on a Dell device running Microsoft Excel
Male business professional at breakfast on a Dell device running Microsoft Excel

It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
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Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office
Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,...Read more
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