Business Decision Makers Analyst reports Dynamics 365 Marketing AI Customer service Published August 11, 2022 2 min read Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022 We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022. What makes Dynamics 365 different for our customers? Here are seven key insights we have heard over the past year.