Microsoft Dynamics 365 Blog
Deepika Pethaperumal headshot

Deepika Pethaperumal

Program Manager, Dynamics 365 Customer Service


Male worker with headset on
Male worker with headset on

Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that is optimized to display service-level agreement metrics, and it supports the display of multiple SLA metrics at the same time. Read more