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Microsoft Dynamics 365

LCS Restoring Service | Lifecycle Services portal intermittently inaccessible 

User Impact: Affected users may be unable to access projects through the Lifecycle Services portal intermittently. Current Status: We are continuing to restore service for users that may be experiencing Lifecycle Services portal issues and will provide an update when new information is available, or by the time listed below. Update 1: We are currently restoring service...

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Lifecycle Services Service Degradation | Lifecycle Services projects inaccessible 

User Experience: Affected users may be unable to access projects through the Lifecycle Services portal. More Info: As of now, most users will be able to access their Lifecycle Services projects, however, a small number of users may still encounter the following experience: When attempting to access the Lifecycle Services portal, users may experience a...

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LCS Service Degradation Restored | Unable to Access AX 2012 Projects 

More Info:  Impacted users may have received an error message stating, “VOICE EXPIRED.” Final Status: After further review of the error logs, we identified a configuration error that occurred after a recent deployment. We updated the affected infrastructure, restoring the ability to access AX 2012 projects. Update 3: We are continuing to collect logs and...

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LCS Service Degradation Restored | Unable to view Microsoft Dynamics AX 2012 projects 

User Experience: LCS users may have been unable to view their AX 2012 projects Final Status: We determined that the authentication errors were triggered when the service responsible for viewing AX 2012 projects attempted to connect to a group of servers that were in an unhealthy state. We restarted the impacted servers, restoring functionality. Update...

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Service Restored | Deployment portal down for AX 2012 customers 

Final Status: Microsoft engineers detected an issue in which Microsoft Lifecycle Services customers using version AX 2012 were unable to view environment lists through their deployment portal following an update. Engineers removed a specific element of the update, mitigating the issue. User Experience: Affected users were unable to view environment lists within the deployment portal....

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[Service Restored] Customers receiving delayed data acquisition 

Final Status: A SQL server entered an unhealthy state and strained resources across the service. Engineers have followed documented procedures to restore full functionality to the Dynamics AX Service. User Experience: Affected users may have experienced intermittent slow data acquisition. Customer Impact: A subset of customers in North America. Incident Start Time: Friday, September 30, 2016,...

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[Service Restored] Unable to access Dynamics AX 

Final Status: Engineers confirmed Dynamics AX services have been fully restored. User Impact: Affected users may have been unable to access Dynamics AX services Customer Impact: All Dynamics AX customers worldwide. Incident Start Time: Thursday, September 15, 2016, 11:48 AM UTC Incident End Time: Thursday, September 15, 2016, 1:24 PM UTC Next Steps: A Post...

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[Post Incident Report] Performance issues after August update 

Summary On Friday, September 2, 2016 at 7:52 AM UTC AM internal monitoring detected that customers would experience delayed load times when attempted to navigate Microsoft Dynamics Lifecycle Services. Microsoft engineers investigating and confirmed the performance issue had been resolved through automated processes, restoring standard functionality on Friday, September 2, 2016 at 9:00 AM UTC....

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[Post Incident Report] Dynamics AX sign-in issues and reporting functionality loss 

Summary On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48...

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[Post Incident Review Report] Customers unable to create new support tickets 

Summary On Monday, September 5, 2016 at 1:24 PM UTC, customers reported being unable to create LCS support tickets. Microsoft engineers were able to restore service on Monday, September 5, 2016 at 8:30 PM UTC. User Experience When users attempted to submit a ticket through Cloud Powered support, they received the error message “We are...

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