Dynamics Lifecycle Services Communication articles

Dynamics Lifecycle Services Communication
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Service Restored | Deployment portal down for AX 2012 customers 

Final Status: Microsoft engineers detected an issue in which Microsoft Lifecycle Services customers using version AX 2012 were unable to view environment lists through their deployment portal following an update. Engineers removed a specific element of the update, mitigating the issue. User Experience: Affected users were unable to view environment lists within the deployment portal.
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[Service Restored] Customers receiving delayed data acquisition 

Final Status: A SQL server entered an unhealthy state and strained resources across the service. Engineers have followed documented procedures to restore full functionality to the Dynamics AX Service. User Experience: Affected users may have experienced intermittent slow data acquisition. Customer Impact: A subset of customers in North America. Incident Start Time: Friday, September 30, 2016,
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[Service Restored] Unable to access Dynamics AX 

Final Status: Engineers confirmed Dynamics AX services have been fully restored. User Impact: Affected users may have been unable to access Dynamics AX services Customer Impact: All Dynamics AX customers worldwide. Incident Start Time: Thursday, September 15, 2016, 11:48 AM UTC Incident End Time: Thursday, September 15, 2016, 1:24 PM UTC Next Steps: A Post
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[Post Incident Report] Performance issues after August update 

Summary On Friday, September 2, 2016 at 7:52 AM UTC AM internal monitoring detected that customers would experience delayed load times when attempted to navigate Microsoft Dynamics Lifecycle Services. Microsoft engineers investigating and confirmed the performance issue had been resolved through automated processes, restoring standard functionality on Friday, September 2, 2016 at 9:00 AM UTC.
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[Post Incident Report] Dynamics AX sign-in issues and reporting functionality loss 

Summary On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48
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[Post Incident Review Report] Customers unable to create new support tickets 

Summary On Monday, September 5, 2016 at 1:24 PM UTC, customers reported being unable to create LCS support tickets. Microsoft engineers were able to restore service on Monday, September 5, 2016 at 8:30 PM UTC. User Experience When users attempted to submit a ticket through Cloud Powered support, they received the error message “We are
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Service Restored 

Final Status: Microsoft engineers followed documented mitigation procedures and were able to able to confirm service was restored to Dynamics Lifecycle services. User Experience: Affected users may have experienced degraded performance when using Dynamics Lifecycle Services or features. Customer Impact: All Dynamics Lifecycle Services customers worldwide. Start Date: Friday, September 02, 2016 at 7:52 AM
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[Post Incident Review Report] SQL Server Integration Services license expiration 

Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19,
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[Service Restored] Errors when using AX 

Final Status: Updating the SQL servers was successful. Microsoft engineers confirmed that the issues with importing and exporting data are resolved. User Experience: Affected customers received the error: “Exception: Integration Services evaluation period has expired.” when importing or exporting data. Customer Impact: All Dynamics AX customers worldwide Incident Start Time: Tuesday, July 19, 2016, 4:51
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[Post-Incident Review Report] Customers unable to login to LCS portal 

Post Incident Review Report Summary On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Thursday, July 7, 2016, at 2:32 PM UTC. User Experience When attempting to sign in to LCS,
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[Post Incident Review Report] Unable to sign in to Microsoft Dynamics Lifecycle Services 

Post Incident Review Report Summary On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Wednesday, July 6, 2016 at 2:05 PM UTC. User Experience When attempting to sign in to LCS,