Dynamics Lifecycle Services Communication Posts
Dynamics Lifecycle Services Communication
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[Service Restored] Customers receiving delayed data acquisition
Final Status: A SQL server entered an unhealthy state and strained resources across the service. Engineers have followed documented procedures to restore full functionality to the Dynamics AX Service. User Experience: Affected users may have experienced intermittent slow data acquisition. Customer Impact: A subset of customers in North America. Incident Start Time: Friday, September 30, 2016,
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[Service Restored] Unable to access Dynamics AX
Final Status: Engineers confirmed Dynamics AX services have been fully restored. User Impact: Affected users may have been unable to access Dynamics AX services Customer Impact: All Dynamics AX customers worldwide. Incident Start Time: Thursday, September 15, 2016, 11:48 AM UTC Incident End Time: Thursday, September 15, 2016, 1:24 PM UTC Next Steps: A Post
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[Post Incident Report] Performance issues after August update
Summary On Friday, September 2, 2016 at 7:52 AM UTC AM internal monitoring detected that customers would experience delayed load times when attempted to navigate Microsoft Dynamics Lifecycle Services. Microsoft engineers investigating and confirmed the performance issue had been resolved through automated processes, restoring standard functionality on Friday, September 2, 2016 at 9:00 AM UTC.
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[Post Incident Report] Dynamics AX sign-in issues and reporting functionality loss
Summary On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48
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[Post Incident Review Report] Customers unable to create new support tickets
Summary On Monday, September 5, 2016 at 1:24 PM UTC, customers reported being unable to create LCS support tickets. Microsoft engineers were able to restore service on Monday, September 5, 2016 at 8:30 PM UTC. User Experience When users attempted to submit a ticket through Cloud Powered support, they received the error message “We are
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Service Restored
Final Status: Microsoft engineers followed documented mitigation procedures and were able to able to confirm service was restored to Dynamics Lifecycle services. User Experience: Affected users may have experienced degraded performance when using Dynamics Lifecycle Services or features. Customer Impact: All Dynamics Lifecycle Services customers worldwide. Start Date: Friday, September 02, 2016 at 7:52 AM
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[Post Incident Review Report] SQL Server Integration Services license expiration
Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19,
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[Service Restored] Errors when using AX
Final Status: Updating the SQL servers was successful. Microsoft engineers confirmed that the issues with importing and exporting data are resolved. User Experience: Affected customers received the error: “Exception: Integration Services evaluation period has expired.” when importing or exporting data. Customer Impact: All Dynamics AX customers worldwide Incident Start Time: Tuesday, July 19, 2016, 4:51
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Post Incident Review Report [Customers unable to login to Dynamics Lifecycle Services portal]
Summary On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in. Microsoft engineers deployed a fix and full functionality was restored on Tuesday, July 12, 2016 at 3:30 AM UTC. User Experience Users attempting to sign in to the Dynamics Lifecycle Services portal
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[Post-Incident Review Report] Customers unable to login to LCS portal
Post Incident Review Report Summary On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Thursday, July 7, 2016, at 2:32 PM UTC. User Experience When attempting to sign in to LCS,
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