Microsoft Dynamics 365 Blog

Casey Johnson

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Process: Support incidents will be archived for Dynamics 365 for Finance and Operations incidents involving a bug at the time bug information is available in Lifecycle Services (LCS) Example: – Dynamics 365 for Finance and Operations support incident created – Support incident is researched and found a code change is required by Microsoft – Bug Read more

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Importing values with dimensions and/or adding financial dimensions to ANY excel template (GL, budgeting, etc). Make sure all financial dimensions have been added to Dynamics 365 for Operations and activated. There is a status on each financial dimension that tells you if it is Active of Inactive. If any are showing Inactive after a refresh Read more

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Process: Support incidents will be archived for AX2012 incidents involving a bug at the time bug information is available in Lifecycle Services (LCS) Example: AX2012 support incident created Support Incident is researched and found a code change is required by Microsoft Bug for a hotfix request is created Bug is triaged and accepted, bug request is in a Read more

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Issue:The disable button on the Customer Free Text Invoice is disabled for a user which has the CustFreeInvoiceMaintain privilege assigned. Summary:This situation only occurs in Ax2012 as Ax2012R2 has made a change to the CustFreeInvoiceListPage entry point within the CustFreeInvoiceMaintain privilege of setting the Access Level to delete from read. Workaround:In Ax2012 open a developer Read more

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Issue:No information is displayed in report viewer for a customer report Reason:In this situation an image was added to the report footer for the purpose of an electronic signature.  When this image was removed from the report, the report did print correctly.  After further investigation it was found the image was ‘corrupted’, a different image Read more

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Reason:A blank record exists in the InventItemPrice table for the company which you are currently logged in as.  A validation occurs in the InventTableModule\validateField method which checks if a record exists, since it finds a blank record the Unit of Measure value cannot be saved. Workaround:Remove the record from the InventItemPrice table which has a Read more

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Duringtroubleshooting it is nice to know the navigational path to a control on aform, for example a button which opens a new form. In Ax2012 when a find ifperformed on the entire form the location of the control is not indicated as itprovides the listing in the designlist section only. To find the actuallocation of Read more

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Workaround: – Will need to replace the axsetupsp.exe file of the hotfix installation files which is encountering this issue – Download hotfix KB2786562      – Copy the axsetupsp.exe file from KB2786562, support folder      – Replace the axsetupsp.exe file from the hotfix which is receiving the error, rerun the Impact Analysis tool Read more

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Example of issue: 1. Create a view that joins 2 related tables.  I used CustTable as root table, and custTrans as related table.2. Do not add any fields to the view.3. Right click on the view and select open. Actual:You receive an error message that says “You are not authorized to access table ‘custTable’ (custTable). Read more

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