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Dynamics 365 for Finance and Operation CSS Global support incident closure procedure for support incidents involving a bug 

Process: Support incidents will be archived for Dynamics 365 for Finance and Operations incidents involving a bug at the time bug information is available in Lifecycle Services (LCS) Example: – Dynamics 365 for Finance and Operations support incident created – Support incident is researched and found a code change is required by Microsoft – Bug...

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Excel Add-in adding dimensions to a template 

Importing values with dimensions and/or adding financial dimensions to ANY excel template (GL, budgeting, etc). Make sure all financial dimensions have been added to Dynamics 365 for Operations and activated. There is a status on each financial dimension that tells you if it is Active of Inactive. If any are showing Inactive after a refresh...

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CSS Global support incident closure procedure for AX2012 cases involving a bug 

Process: Support incidents will be archived for AX2012 incidents involving a bug at the time bug information is available in Lifecycle Services (LCS) Example: AX2012 support incident created Support Incident is researched and found a code change is required by Microsoft Bug for a hotfix request is created Bug is triaged and accepted, bug request is in a...

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Customer Free Text Invoice form the delete button is disabled. 

Issue:The disable button on the Customer Free Text Invoice is disabled for a user which has the CustFreeInvoiceMaintain privilege assigned. Summary:This situation only occurs in Ax2012 as Ax2012R2 has made a change to the CustFreeInvoiceListPage entry point within the CustFreeInvoiceMaintain privilege of setting the Access Level to delete from read. Workaround:In Ax2012 open a developer...

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Ax2012R2 Report does not display any records in Report Viewer 

Issue:No information is displayed in report viewer for a customer report Reason:In this situation an image was added to the report footer for the purpose of an electronic signature.  When this image was removed from the report, the report did print correctly.  After further investigation it was found the image was ‘corrupted’, a different image...

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Unit of Measure field is not saving when creating an Item within Dynamics Ax using a Company Template 

Reason:A blank record exists in the InventItemPrice table for the company which you are currently logged in as.  A validation occurs in the InventTableModule\validateField method which checks if a record exists, since it finds a blank record the Unit of Measure value cannot be saved. Workaround:Remove the record from the InventItemPrice table which has a...

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Impact Analysis tool encounters error ‘An unexpected exception occurred during Setup’ 

Workaround: – Will need to replace the axsetupsp.exe file of the hotfix installation files which is encountering this issue – Download hotfix KB2786562      – Copy the axsetupsp.exe file from KB2786562, support folder      – Replace the axsetupsp.exe file from the hotfix which is receiving the error, rerun the Impact Analysis tool...

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