Microsoft Dynamics 365 Blog
a man smiling for the camera

Frank Weigel

Vice President, Dynamics 365 Insights Product Group

Posts

CFO presenting sales results to large group meeting.
CFO presenting sales results to large group meeting.

In a world where efficiency is more important than ever, companies are turning to new ways to unlock actionable insights to improve their businesses from the massive amounts of data they manage across their many data silos. This move to a new breed of “data-first” applications, which we introduced for other business processes through apps Read more

2 Comments
a person sitting at a table using a laptop
a person sitting at a table using a laptop

It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to easily transform customer service through the power of artificial intelligence (AI). Virtual Agent for Customer Service is built Read more

3 Comments
a person sitting at a desk in front of a computer
a person sitting at a desk in front of a computer

It’s my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. Customer Service Insights helps provide better customer service experiences through the power of artificial intelligence (AI). Customer Service Insights empowers your customer service managers to make better decisions to improve customer satisfaction and workforce productivity. This application delivers: Out-of-the-box dashboards offering Read more

0 Comments

Update: Dynamics 365 Customer Service Insights is now generally available. Dynamics 365 AI for Customer Service is a suite of products designed to help you provide better customer service experiences through the power of artificial intelligence (AI). We are excited to announce Dynamics 365 AI for Customer Service Insights is now available in public preview, Read more

0 Comments