Hector Garcia Tellado articles

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Hector Garcia Tellado
Partner Director of PM, Microsoft Dynamics 365 Field Service
6 min read

Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle 

Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. With these challenges top of mind, we have continually invested in Microsoft Dynamics 365 Field Service as a solution to meet the growing requirements of field service management (FSM) operations.
7 min read

5 tips for implementing the Field Service (Dynamics 365) mobile app 

The Field Service (Dynamics 365) mobile app helps your frontline workers manage and complete their service tasks while onsite at a job. The mobile app enables them to view their daily schedule, complete inspections, bill for products and services, send reports to customers, and submit their time-off requests. The Field Service (Dynamics 365) mobile app
2 min read

Modernize field service with Dynamics 365 Remote Assist 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees