Jeff Comstock articles

Jeff Comstock

Corporate Vice President, Dynamics 365

Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Service at Microsoft. He leads the global product teams delivering Microsoft’s all-in-one digital contact center, which includes core applications, engagement channels, and unified routing—all infused with AI. Utilizing his more than two decades of Microsoft product development leadership experience, Jeff consistently sets the pace for the next generation of customer service products.

Published March 26, 2025

4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025.

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Published December 17, 2024

5 min read

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.

Published October 31, 2024

5 min read

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  

Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.

Published October 30, 2024

3 min read

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms

Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.

Published July 1, 2024

2 min read

Microsoft Dynamics 365 Contact Center is now generally available

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

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Published June 4, 2024

3 min read

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon

Published April 16, 2024

5 min read

AI-powered innovations enhance customer service with 2024 release wave 1

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.

Customer service support call in action, including the Dynamics 365 Customer Service icon.

Published March 11, 2024

4 min read

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.

a person sitting at a table with a laptop and smiling at the camera

Published November 15, 2023

4 min read

Announcing Microsoft Copilot for Service

In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality.

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Published November 7, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.

Customer service employee fulfilling, packaging and shipping online orders in the storeroom.

Published October 23, 2023

4 min read

Modernize customer support with Copilot in Dynamics 365 Customer Service

The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.

Close-up side view of a woman wearing a headset.

Business Decision Makers

Published March 10, 2023

4 min read

Revolutionize customer service with next-generation AI

We’re entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space. AI is profoundly changing how customers engage with businesses and how agents provide exceptional service to them.