Julio Hartstein articles
4 ways IoT is improving the field service industry
Oftentimes, focusing on keeping costs down while improving customer service relationships can be difficult for organizations in any industry. But with exponential potential to improve the field service...
5 Questions to Consider Regarding Your Field Service Managment Capabilities
If you’re running -- or helping to manage -- a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be...
What Does End-to-End Field Service Management Look Like?
If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top? Let’s run through some potential choices: Efficient scheduling...
Increase Customer Experience With Self-Service Portals
The first gas stations began appearing in the United States around 1909. By 1929, there were about 143,000 across the country -- and in virtually every one an attendant would fill up the tank for the driver...Why Get on Board with the Internet of Things Now? (A Cheat Sheet)
Let’s say you work in a field service management role. (We’d hope, because that’s the ideal audience for this particular blog.) You’ve talked to colleagues, read some of our posts...
Best Practices for Hiring Field Service Technicians
If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your...
Defining 'Profit Center' and 'Cost Center' for Field Service Management
We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses? To make money, regardless of your specific customer service...