Microsoft Dynamics 365 Blog
Kathleen Mulcahy standing in front of a laptop computer

Kathleen Mulcahy

Senior Design Lead


Applies to: Dynamics 365 Remote Assist (version 2.05) The Dynamics 365 Remote Assist team is pleased to announce the September 2019 update, which includes an improved Snapshot feature and improved protocol activation experience. Improved Snapshot feature We heard from our customers that the video feed doesn’t always provide enough detail for the remote expert, especially Read more


Applies to: Dynamics 365 Remote Assist (version 2.02) In the June release, we updated our User Interface framework to make it faster to make updates and release new features. You may notice some small UI differences, but all the features are the same. Among the updates, the contacts list has a new look and feel, Read more