Keith Barnett articles
Unlock next at Microsoft Business Applications Summit 2019
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit.
Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. This month, we’re featuring a three-part series for customer service pros, and a series that looks into ways small businesses can bridge productivity and business management workstreams.
Introducing the Savvy Business Leaders podcast series
Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today.Four webinars for sales, field service, marketing, and business operations pros
Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance.
Customer service webinar series: The evolving role of customer service
How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model.