Microsoft Dynamics 365 Blog
a person in a black shirt

Leslie Overland

Sr Product Marketing Manager, Dynamics 365


Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service, which is often the face of an organization, is important to their choice of and loyalty to a brand. In fact, Read more