Leslie Overland Posts

a person in a black shirt
Leslie Overland
Sr Product Marketing Manager, Dynamics 365

Now available: the 2018 State of Global Customer Service Report 

Customer experience is quickly becoming the number one brand differentiator. So it’s no surprise that 95 percent of survey respondents in the new 2018 Global State of Customer Service report indicated that customer service, which is often the face of an organization, is important to their choice of and loyalty to a brand. In fact,