Marketing and sales, two departments whose successes have always been inextricably tied to each other, are beginning to collaborate in ways that are at once unprecedented and vitally needed. Instead of…...Read more
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At the core of successful business growth is sales productivity – the ability to quickly and seamlessly access all necessary sales tools and, in turn, provide the best customer service possible in any…...Read more
There are few TV characters that can claim worse circumstances than Piper Chapman and the rest of the inmates from Orange is the New Black . Yet, despite having made choices that landed them in prison…...Read more
We talk a lot about evolution around here – of our goals, our approach to the customer experience, our business. At this year’s Convergence conference, business transformation and development…...Read more
Trek Bicycle Corporation is a customer I’ve always enjoyed working with – in my experience the company is genuine, innovative and visionary when it comes to how they use technology to create…...Read more
January is notorious for reflection, resolutions, and spending time thinking about how we get ourselves – and often, our businesses – to the next level. For some of us that might mean reprioritizing…...Read more
With just a few days before we hit the ground at Convergence 2014 Europe in Barcelona , we’ve already started to celebrate and recognize this year’s Customer Excellence Award winners . These…...Read more
Over the last couple years, I’ve spent time with a few of our customers in financial services and have been fascinated to learn how the culture is evolving along with the industry, and technology…...Read more
Sharing our customer’s stories is a favorite part of my job, and today we’re highlighting a great one – Sutherland Global Services – a leader in business process and technology management services…...Read more
Health and Human Service (HHS) organizations across the country are often met by conflicting realities: tightening budgets and a growing need to help those who can’t always help themselves. Three…...Read more