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Microsoft Dynamics 365 Team

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It’s almost here, the first-ever Microsoft Business Applications Summit, coming to Seattle July 22 – 24. Don’t miss out! Register today for two info-packed days of amazing sessions, networking opportunities and expert meet-ups. Why attend? This is the place for all things Dynamics 365, Power BI, Excel, PowerApps and Microsoft Flow – connect with peers,...

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Get ready to connect, collaborate and pack in as much learning as possible at Microsoft Business Applications Summit, the event for Dynamics 365, Power BI, Excel, PowerApps and Flow users, July 22-24 in Seattle. We’ve just announced our featured speaker lineup – you won’t want to miss these experts, plus three amazing keynotes. Check it...

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-5b102058e0fbc--5b102058e0fbeHero_Dynamics365Blog_connectedFieldServ.jpg
-5b102058e0fbc--5b102058e0fbeHero_Dynamics365Blog_connectedFieldServ.jpg
The future of field service is here. Are you ready to take the next step? A piece of equipment experiences a problem, and the customer calls. You dispatch a technician who goes to the site and runs diagnostics. If you’re lucky, all the right parts are on the truck and it’s an easy fix. But...

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We’re bringing our BizApps community together for the first-ever Microsoft Business Applications Summit, the place for Dynamics 365, Power BI, Excel, PowerApps and Flow superfans to connect, collaborate and pack in as much learning as possible, July 22-24 in Seattle. Whether you’re a BizApps whiz or one in the making, this all-new conference has something...

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Field service technicians may be the most overlooked marketing and sales resource you’ve got. After all, once you’ve successfully landed the account, who gets more face time with the customer than the tech responsible for installing and maintaining the customer’s solution? That’s why your chances for repeat business and referrals greatly depend on how the...

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Sometimes converting leads feels like your banging your head against a brick wall. Your marketers work tirelessly to generate new leads. The sales team diligently follows up to talk shop, answer questions, and make recommendations—virtually anything they can do to build a connection and close the deal. And every time, it seems, the customer goes...

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Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments. It’s reasonable, as new methods and services arrive, to get caught up...

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The signs that rapid growth is imminent take many forms — a surge in orders for some companies, an internal system showing signs of strain in others. Whatever the first symptoms, the common realization at these hypergrowth tipping points is that “business as usual” won’t work anymore. To better understand these breakthrough moments, we are...

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Call center customer service agent helping someone.
Call center customer service agent helping someone.
In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels....

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