Microsoft Dynamics 365 Team articles
Education accelerator gets new sample applications and updated data model
Educational institutions are looking for modern data solutions that improve their ability to accurately assess and quickly respond to students’ and educators’ needs. We designed the Microsoft Dynamics 365 education accelerator to help partners expedite the development of these solutions.
Microsoft and Futurum research: Discover insights to create experiences that customers love
In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today. The findings revealed what we had surmised going in—that companies are evolving their customer relationship management (CRM) technologies to meet changing customer expectations.
Evolve your CRM at Customer Experience Reimagined
Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
Data empowers Valencia CF to create personalized fan experiences
As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans. Using Microsoft Dynamics 365, the club gained new and actionable insights and a deeper understanding of its fans.
Supercharge your CRM with Microsoft Viva Sales—Now in preview
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One area
Dynamics 365 government accelerator helps agencies deliver mission-focused digital government services
Governments are increasingly turning to data to address their most urgent issues. But many struggle to unlock the value of their business data to meet the challenges facing their communities. Housing, economic recovery, public safety, and infrastructure are more complex, requiring coordination and data-sharing among many departments and agencies.
Data enhancements in education accelerator
As part of the work to make Dataverse more relevant to our education partners, the 2022 release wave 1 of Dynamics 365 education accelerator includes features that were developed in response to your feedback.
Achieving successful B2B selling in the digital era
With briefcases and suitcases in tow, business-to-business (B2B) sellers have always traveled the distance to meet buyers wherever they are. Buyers are going digital in a big way, so sellers can put away their bags (at least part of the time) and step into digital or hybrid selling. This dramatic shift in B2B buying—more digital,
Achieving personalized engagement in Business to Business organizations
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today’s B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2B
Gain a new perspective with Dynamics 365 Connected Spaces
If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data, leading to less visibility into their physical footprint than their digital channels. Powered by the intelligent edge and the intelligent cloud, AI and computer vision are transforming the way we