Microsoft Dynamics 365 Team, Author at Dynamics 365 Blog

Time is running out! Join our community, partners, and experts at Microsoft Business Applications Summit

June 25, 2018

By Microsoft Dynamics 365 Team

It’s almost here, the first-ever Microsoft Business Applications Summit, coming to Seattle July 22 – 24. Don’t miss out! Register today for two info-packed days of amazing sessions, networking opportunities and expert meet-ups. Why attend? This is the place for all things Dynamics 365, Power BI, Excel, PowerApps and Microsoft Flow – connect with peers,...

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ANNOUNCING! Our incredible speaker lineup for Microsoft Business Applications Summit

June 19, 2018

By Microsoft Dynamics 365 Team

Get ready to connect, collaborate and pack in as much learning as possible at Microsoft Business Applications Summit, the event for Dynamics 365, Power BI, Excel, PowerApps and Flow users, July 22-24 in Seattle. We’ve just announced our featured speaker lineup – you won’t want to miss these experts, plus three amazing keynotes. Check it...

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5 ways to know you are ready for connected field service

May 31, 2018

By Microsoft Dynamics 365 Team

The future of field service is here. Are you ready to take the next step? A piece of equipment experiences a problem, and the customer calls. You dispatch a technician who goes to the site and runs diagnostics. If you’re lucky, all the right parts are on the truck and it’s an easy fix. But...

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JUST ANNOUNCED! Bestselling author Malcolm Gladwell to keynote at Microsoft Business Applications Summit

May 18, 2018

By Microsoft Dynamics 365 Team

We’re bringing our BizApps community together for the first-ever Microsoft Business Applications Summit, the place for Dynamics 365, Power BI, Excel, PowerApps and Flow superfans to connect, collaborate and pack in as much learning as possible, July 22-24 in Seattle. Whether you’re a BizApps whiz or one in the making, this all-new conference has something...

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How to turn your field service operations into a profit center

May 17, 2018

By Microsoft Dynamics 365 Team

Field service technicians may be the most overlooked marketing and sales resource you’ve got. After all, once you’ve successfully landed the account, who gets more face time with the customer than the tech responsible for installing and maintaining the customer’s solution? That’s why your chances for repeat business and referrals greatly depend on how the...

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Convert more leads with a clearer picture of the customer’s need

May 4, 2018

By Microsoft Dynamics 365 Team

Sometimes converting leads feels like your banging your head against a brick wall. Your marketers work tirelessly to generate new leads. The sales team diligently follows up to talk shop, answer questions, and make recommendations—virtually anything they can do to build a connection and close the deal. And every time, it seems, the customer goes...

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The buyer’s journey: Crafting a new story with sales and marketing

January 9, 2018

By Microsoft Dynamics 365 Team

Customer expectations are changing, and they’re changing fast. In the last decade alone, established B2B companies have gone from debuting their first website, to offering specific products to buyers through personalized social media channels....

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Equipped to compete: The mindset for modernization

October 16, 2017

By Microsoft Dynamics 365 Team

Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments. It’s reasonable, as new methods and services arrive, to get caught up...

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Fast-growing companies describe their breakthrough moments

October 11, 2017

By Microsoft Dynamics 365 Team

The signs that rapid growth is imminent take many forms — a surge in orders for some companies, an internal system showing signs of strain in others. Whatever the first symptoms, the common realization at these hypergrowth tipping points is that “business as usual” won’t work anymore. To better understand these breakthrough moments, we are...

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Call center customer service agent helping someone.

High Tech for Higher Customer Satisfaction

October 4, 2017

By Microsoft Dynamics 365 Team

In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels....

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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