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Randy Higgins [MSFT] avatar

Randy Higgins [MSFT]

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  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or...

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As another reminder, here is the link to the latest blog notice on the discontinuation: Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017 If you are still utilizing Dynamics Online for your payment solution, I would like to provide you with some helpful information to prepare for the discontinuation of...

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A notice was recently released on the discontinuation of Dynamics Online Payment Services.  Please review this notice using either the PartnerSource and CustomerSource links or the verbatim below:  PartnerSource https://mbs.microsoft.com/partnersource/northamerica/news-events/news/onlinepaymentservdisnotice CustomerSource https://mbs.microsoft.com/customersource/northamerica/news-events/news-events/news/onlinepaymentservdisnotice Discontinuation verbatim: Effective January 1, 2018, Payments Services for Microsoft Dynamics ERP (Payment Services), available with any versions of Microsoft Dynamics AX, Microsoft Dynamics...

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With the increased usage of the number of Retail discounts associated to items coupled with the trade agreements and affiliations, the Pricing engine has seen significant performance issues attempting to process the best discount.  This performance degradation increases as more items are added to an order due to the proportionately increasing number of discounts needing to...

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When configuring discounts and setting the Discount concurrency mode, you have the option to choose Exclusive, Best price, or Compounded.  The question presented when ringing up POS transactions is which one takes precedence when you have multiple discounts that are applicable to the same sale?  This article will provide you with a brief explanation on the...

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MPOS has the ability to send receipt emails in real-time.  This utilizes the RTS to call directly back to AX to send the email at the time of the transaction.  This is unlike EPOS where the posting of the transactions via statement posting process is required before the email can be sent.  EPOS has not...

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  Processing refunds can be a very simple and easy task, a customer returns an item that they do not want and you refund the money they paid for it right? Unfortunately, it’s not quite that simple as you also need to take into consideration partial returns, taxes, discounts, freight, and restocking fees? There are...

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We are continuing to see a reoccurrence of very similar error messages when using Dynamics Online Payment Services (DOPS) with Microsoft Dynamics AX 2009 and 2012. The resolutions normally deal with the setup and configuration of either AX or DOPS. This blog is intended to cover some of the common errors encountered with the resolutions...

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This is a quick article to let you know that when configuring AX and Retail you will need to use Retail Initialize function in all companies that will be using Retail.  The location of the Initialize button is in Retail >> Setup >> Parameters >> Retail parameters >> in the menu bar, click Initialize. When Initialize...

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Applies to: Microsoft Dynamics AX 2012 R3 This article will explain how to link Operations with Permissions and Permissions groups as well as how to enable a Manager override prompt for certain operations. To get started, lets first define each of the 3 entities: Operations – These are the tasks that employees perform at the POS,...

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This article assumes that you have already configured a Microsoft Dynamics Online Payment Service and are ready to choose First Data as your payment provider.  If you need additional details on the pre-requisite, download the following document that will walk you through the setup process.     Payment Services – How to set up Credit Card Processing in...

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