Randy Higgins [MSFT] articles

Randy Higgins [MSFT]
Published 
1 min read

Dynamics Online Payment Services – First Data EMPS sign up 

This article assumes that you have already configured a Microsoft Dynamics Online Payment Service and are ready to choose First Data EMPS as your payment provider. If you need additional details on the pre-requisite, download the following document that will walk you through the setup process.     Payment Services – How to set up Credit Card Processing
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2 min read

AX 2012 R3 for Retail – Clear Statement Greyed Out 

It may be possible that when you attempt to post a statement, you run into a posting error.  There could be multiple reasons why this fails such as tax rounding is higher than your posting rounding threshold.  You simply want to fix the issue and re-post the statement.  But after fixing the issue at hand,
Published 
4 min read

Sending email notifications for Retail orders [AX 2012 R2 and R3] 

Microsoft Dynamics AX 2012 R2 had introduced a new feature to automatically generate email messages to recipients based on specific events for Online Orders such as order created, picked, packed, shipped, etc.  With the addition of Call Center in AX 2012 R3, this feature was expanded to encapsulate other Retail orders.  This feature was designed to only
Published 
3 min read

Using Post Inventory along with Calculate and Post Statement in AX 2012 Retail 

On multiple occasions I have had questions or seen confusion surrounding the usage of Post Inventory in conjunction with Calculate Statement and Post Statement for keeping inventory up-to-date and posting sales transaction.  Let’s first define the purpose of each process: Post Inventory When running the Post Inventory, this looks for all unposted transactions that have
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4 min read

Sending email receipts from Retail EPOS Transactions (AX 2012) 

There seems to be limited information on how the “Send email receipts” functionality works.  This blog is intended to help provide the basic information and links on how to configure and send email receipts for EPOS transactions. NOTE: For emailing MPOS receipts, see the following blog: Sending email receipts from Retail MPOS transactions To get started, you will
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2 min read

Enabling the new Call Center Channel User Functionality in AX 2012 R3 

The release of AX 2012 R3 added a new Call Center module which utilizes Channel Users.  These users are set up in the Call Center Channel in the Retail module (Retail >> Common >> Retail channels >> Call centers).  The purpose of these specified users is to enable certain feature sets within the sales orders form
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3 min read

Resources for provisioning and configuring Microsoft Dynamics Online Payment Services 

There are many questions related to utilizing Payment Services within Microsoft Dynamics Online.  The purpose of this blog is to provide the various resources that may be helpful in the provisioning and configuring of Payment Services.  Bookmark this page and check back for continued updates.  If you need additional support beyond these pages, please use the
Published 
1 min read

AX 2012 for Retail – Stuck transaction when loading EPOS 

There have been a few instances where EPOS crashes while processing a payment for a transaction.  In normal circumstances, this transaction is displayed when EPOS is started again and you are able to complete the transaction.  It is possible that you may run into an instance where a payment such as a credit card was
Published 
2 min read

AX 2012 for Retail – Assigning customer address books to retail stores 

The address book is not a new concept to AX, but in AX 2012 the use of the address books to associate customers was added to retail stores.  In working with this topic I have noted and recommend being on at least CU3 for AX 2012 for this to work properly. To assign address book(s) to retail stores,