Microsoft Dynamics 365 Blog
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Neha Bajwa

Senior Director, Product Marketing

Posts

Portrait of a young man holding a ball in a park.
Portrait of a young man holding a ball in a park.

As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans. Using Microsoft Dynamics 365, the club gained new and actionable insights and a deeper understanding of its fans. Read more

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Man jumping and clicking heels in air while smiling
Man jumping and clicking heels in air while smiling

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One area Read more

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A person in an office along engaging with a Microsoft Teams calls with four faces on video.
A person in an office along engaging with a Microsoft Teams calls with four faces on video.

With briefcases and suitcases in tow, business-to-business (B2B) sellers have always traveled the distance to meet buyers wherever they are. Buyers are going digital in a big way, so sellers can put away their bags (at least part of the time) and step into digital or hybrid selling. This dramatic shift in B2B buying—more digital, Read more

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Adult female standing at her desk collaborating via Microsoft Teams video call on a Surface Pro 8 in laptop mode working on a Surface Pro Signature Keyboard.
Adult female standing at her desk collaborating via Microsoft Teams video call on a Surface Pro 8 in laptop mode working on a Surface Pro Signature Keyboard.

The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today’s B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2B Read more

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Female worker wearing neon vest and safety glasses using tablet. Industrial vats visible in background.
Female worker wearing neon vest and safety glasses using tablet. Industrial vats visible in background.

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators that Read more

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Woman working in a home office. Microsoft 365 Business Premium Female, home office, owner, collaboration, remote work
Woman working in a home office. Microsoft 365 Business Premium Female, home office, owner, collaboration, remote work

As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020—how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what Read more

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CEO and COO of a textile manufacturing plant working together on the warehouse floor.
CEO and COO of a textile manufacturing plant working together on the warehouse floor.

While the move to e-commerce in the retail industry has been underway for years, the onset of the pandemic last year accelerated the transition as retailers needed to quickly pivot to optimize for online sales in order to adapt. With the help of Microsoft partners, many retail customers around the world were able to make Read more

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Adult male in his office collaborating with a woman via Microsoft Teams on a Surface Hub 2S 50” device. Expires 11/25/2022
Adult male in his office collaborating with a woman via Microsoft Teams on a Surface Hub 2S 50” device. Expires 11/25/2022

“It was March 13 at noon. I think that’s when we announced in the company that we were hard stopping,” said John Pence, president and founder of Sunrise Technologies. “I don’t think any of the executive team will ever forget that lunch.” Like John, I’m sure you remember where you were in March of 2020, Read more

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Female worker in shipbuilder‘s machine shop.
Female worker in shipbuilder‘s machine shop.

Setting up or overhauling a supply chain operation has traditionally been an arduous, complex process. Now, by deploying modern, intelligent cloud applications like Dynamics 365 Supply Chain Management, organizations are demonstrating just how rapidly one can transform operations, especially when guided by the right experts. Invitalia, the Italian national agency for economic development, provided a Read more

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