Microsoft Dynamics 365 Blog

Omar Aftab

Head of Product, Virtual Agent for Customer Service

Posts

a person standing in front of a computer
a person standing in front of a computer

Dynamics 365 Virtual Agent for Customer Service is an exciting new offering that empowers customer support teams to create powerful bots using a guided, no-code graphical interface—without the need for data scientists or developers. Virtual Agent for Customer Service is built on the Microsoft Bot Framework and addresses many of the major issues with bot…Read more

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